Bernadette Marave

BERNADETTE MARAVE Customer Service | Administrative Assistant EDUCATION BACKGROUND CAREER OBJECTIVE To obtain a career where my personal qualities and work experiences best suit and that shall be mutually beneficial for my personal or career growth and the company as well. BACHELOR OF SCIENCE IN COMMERCE MAJOR in FINANCIAL MANAGEMENT LIPA CITY COLLEGES- KEY SKILLS GET IN TOUCH WITH ME Home: - Cell: - Email:- Information Technology - Competent in the use of Microsoft Word, Microsoft Excel, Microsoft PowerPoint Languages - English & Tagalog, fluent Interpersonal - Customer-focused - Ability to communicate well with others Employability -Punctual - Enjoy working with people of different cultures - Enthusiastic - Dedicated WORK EXPERIENCE CUSTOMER SERVICE ETISALAT, UAE | September 16, 2015 to October 2016 Maintain and develop good relationship with customers through personal contact. Negotiate the terms of an agreement and close sales. Gather market and customer information and provide feedback when their required service or product is available. Help the customer solve any issues with regards to the service they are getting and retain the customer by giving some retention offers. Act as an advisor to the customer i.e by giving and providing them the best option for them to give value to their money BERNADETTE MARAVE Customer Service | Administrative Assistant WORK EXPERIENCE CUSTOMER SERVICE and ADMINISTRATIVE ASSISTANT CAREER OBJECTIVE To obtain a career where my personal qualities and work experiences best suit and that shall be mutually beneficial for my personal or career growth and the company as well. GET IN TOUCH WITH ME Home: - Cell: - Email:- The Designer Multi Brand Store | February 21, 2014 to June 30, 2015 Recordings day to day purchase & Sales register & uploading the sales and Purchase register in concern with the parties report. To record & maintain the inventory report. Maintaining & developing the office filing systems both on paper and computer. Maintained and restocked inventory. Place orders to restock merchandise and handled receiving of products. Represented the company at trade fairs and exhibitions. Involved in the recording and administration of sales by forwarding reports and copies to the sales office. Communicating new products to potential clients. Proven ability to maximize sales opportunities by creating professional sales script and building rapport. Responsible for monitoring sales levels and patterns on a weekly and monthly basis CUSTOMER SERVICE and RESERVATIONS On-Call-Limousines | November 2013 to January 2014 Arranging booking; follow-u confirmation for Guests’ Reservation Assigning Car for guest’s pick up and drop off Handling general office administration duties (such as photocopy, faxing, arranging courier & sending mails). Preparing business correspondence. CUSTOMER SERVICE and RESERVATIONS The Farm at San Benito | March 12, 2012 to February 19, 2013 Meet and greet with the guests Handle guest’s program for the entire stay; keeping and encoding transactions from different departments in the system Check and reconcile time to time every treatments with the corresponding department to ensure that there will be no lapses in the end Answers phone calls and guest queries so as checking mails Prepares guest partial billing before their departure sending them upon turndown so that if there’s any question with their bill, we can check it ahead Transact guests’ payment, make an Invoice/Official Receipt Record daily Sales Transactions, Remit Cash (if there is any)in the Finance Department at the end of the day Handles Petty Cash Fund and monitors office supply BERNADETTE MARAVE Customer Service | Administrative Assistant WORK EXPERIENCE CAREER OBJECTIVE ADMINISTRATIVE ASSISSTANT D’ Venetian, Inc. | Nov.5, 2010 to March 12, 2012 To obtain a career where my personal qualities and work experiences best suit and that shall be mutually beneficial for my personal or career growth and the company as well. GET IN TOUCH WITH ME Home: - Cell: - Email:- Monitors Cash Flow and does Movement Report for tracking purposes Handles Petty Cash Fund Prepares Purchase Order for Suppliers Handling Telephone calls/inquiries. Filing, Faxing, copying Inventory/Stocks Request preparation, receiving and Encoding Prepares check for payment of goods/stocks to supplier Does payroll of employees and prepares check for payment of employees benefits Helps in Cashiering, Assisting customers and displaying of new stocks ADMINISTRATIVE ASSISTANT Lipa City Government Office | May 18, 2009 to June 30, 2010 Assists in Auditing, Filing of Transactions Encode Journal Entry Vouchers in the system Answers phone calls and queries Assists in Check Preparation, Recording and Receiving Helps Accounts in doing Bank Reconciliation for Barangay Transactions Records transactions and have it release to Barangay Secretaries QUALITY INSPECTOR Solutions. People. Innovations.| July 5, 2008 to March 12, 2009 Approve finished products by confirming specifications; conducting visual tests; returning products for re-work; confirming re-work Completing reports and logs as a result of document inspection Maintains healthy work environment by following standard and procedures Prepares reports on the results of the inspection CUSTOMER SERVICE Royal Cargo Combined Logistics Inc.| April 25, 2007 to May 18, 2008 Handling Telephone calls/inquiries. Filing, Faxing, copying Provides information on the product and service of the company to help clients in their decision making Answers emails and assure customers to deal with the company Filing documents and other paper works Customer Service | Administrative Assistant- Dear Sir / Madam, Greetings! I would like to take this opportunity to apply for a possible position suitable to my qualifications and be a part of your esteemed organization. Dealing with customers and clients, would be parallel with my selfconfident, good interpersonal skills, strong sense of responsibility and goal-oriented attitude. I do believe that being aggressive, competitive and eagerness to undergo extensive training in learning things possibly makes a job well done. It would be a pleasure for me to have an online appointment with you to discuss my qualification. In the event of being selected as a part of your organization, I’ll assure you that I’ll work to the best of my ability and give full satisfaction to my superior in the work entrusted to me. Best Regards, Bernadette Marave