Bernadette Luzon

BERNADETTE LUZON EXECUTIVE VIRTUAL ASSISTANT, Data Entry, CSR for Shopify Business, Medical Admin, Data Removal PROFILE I help e-commerce businesses get organized. To give them an efficient process and a highly motivated. CONTACT--Cagayan de Oro City, Philippines MY SKILLS CSR FOR ECOM AND SHOPIFY BUSINESS Problem Solving Creativity Leadership Team Management To help their customers meet their needs. To help their business thrive in a competitive e-commerce landscape. It is crucial in any industry to help them retain their customers and grow their lifetime value while acquiring new customers. To help and to be able to serve their customers with a consistent level of quality in a short period across different channels. To provide a fully functional, multichannel customer service strategy. EXPERIENCE Ever Increasing Circle December 2021- July 2025 Email support representative, ensuring all inquires should be given attention within 24 hours. Payment run for all models and creators Payment ID Verification to all aspiring creators and models Content Moderation Managing X account and Instagram account Staticflow July 2024 - Present Backend VA for managing Ads uploaded to Xano Data Removal Specialist November 9, 2023 - August 31, 2024 Data Removal for Real Estate Business Crius Technology January 2020 - January 2021 Swiftly address customer emails in Zendesk, ensuring satisfaction within 24 hours. Process and fulfill orders on Shopify. Provide updated tracking information for orders. Keep suppliers informed about trending products. Conduct product sourcing activities. Web Marketing for Dentist 2014 - 2023 Call Scorer Trustquik Pte Ltd. (onlinejob.ph) 2019 - 2021 Timely response to email inquiries within 24 hours. Process and fulfill Shopify orders. Update and provide tracking numbers for orders. Address messages and comments on Facebook promptly. Engage by posting comments on blog posts. Oversee and facilitate selfie contests. Conduct research tasks. Ace Power Marketing PTE LTD (onlinejob.ph) 2015 - 2019 Track daily revenues and costs using Voluum analytics. Design eye-catching, vibrant banners of various sizes using Photoshop. Generate daily revenue and cost reports. Source offers from diverse affiliate networks. Send crucial reminders to Managers EDUCATION Bachelor of Science in Secondary Education Colegio de Sto. Nino de Jasaan, Jasaan Misamis Oriental Major in English Communication SY=- Online Job Character Reference: Mr. Xavier Fok Tong Hue Founder and CEO of Allymedia Company, Trustquick and Acepower Marketing Singapore Mr. Jeremy Kng Owner/Founder of Allymedia Company, Trustquick, and Acepower Marketing Owner of Katoni Media Mr. Jonathan See Owner/Founder Allymedia Company, Trustquick and Acepower Marketing Mr. Milton Young Founder and Owner of Crius Technology Atty. Judith De Leon HR. Manager of Crius Technology