Bernadette Joy Salvador Dychinco

BERNADETTE JOY BERIÑA SALVADOR (DYCHINCO) 30-C Nisus Building 1532 A.H. Lacson Avenue, Sta. Cruz, Metro Manila - - |-A woman who has a vision of creating leaders with integrity and positive perspective in anything that they do. A woman who is not afraid of encountering challenges for these are windows of opportunity that she can create a better community. As woman who has a passion of service and puts her soul into whatever she is doing thus, being efficient and effective that drives excellence into her chosen market or field. A woman of integrity, compassion and service. HIGHLIGHTS:  Engaging public speaker/trainer  Creative and Innovative facilitator  Strong interpersonal skills  Effective Organizer, Planner Implementer  Motivator and Coach  Proficient in MS Office and CERTIFICATION Certificate in Professional Education Ateneo de Naga University EDUCATION Bachelor of Science in Commerce major in Marketing St. Paul University Quezon City, March 1993 POST GRADUATE EDUCATION Master in Business Administration (9 units taken) Undergraduate Ateneo de Naga University RELATED TEACHING/TRAINING EXPERIENCE CONTRACTED TRAINER/FACILATATOR POWERINU March 2018 - Present  Organizes trainees and training resources  Presents the program  Facilitates activities  Stimulates engagement of trainees  Reinforces interest of the training group  Supports trainees in the exercises and activities  Guides trainees for self awareness     Awareness on media agenda Optimistic Leader Resource Oriented person Excellent in verbal and communication written ONLINE ENGLISH TEACHER 51TALK January 30, 2016 – February 01, 2019  Educating foreign English learners both children and adults  Ensures objectives are met after the end of each lesson  Initiates values related activities with in the English curriculum  Organizes activities related to the lesson material  TESOL (Teaching English to Speakers of Other Languages) Certified Educator AREA CHAIRPERSON VALUES EDUCATION HIGH SCHOOL FACULTY, UNIVERSITY OF NUEVA CACERES Naga City Chapter June 2014 – March 2015  Educating Fourth Year High School students on Values Education IV  Organizes activities for High School students related to Values Education/Christian Living subjects  Giving seminars/ workshops on Personal development to the graduating students ( 420 students)  Giving values trainings / workshops to the High School students  Initiates Values related activity within the High School Department  Initiates interdiciplinary activities for the High School Department  Creates syllabi for the High School Department  Reports directly to the High School Principal on related concerns CYA STAFFER: CHRIST YOUTH in ACTION, Naga City Chapter Mar 1993-April 1994; May 2004-Dec 2004; Dec 2010-April 2015  Communication and Planning activities  Evangelization  Training on being an effective student leaders in the society today  Coaching student members in CYA  External Relations  Does public relations with teachers, school authorities, church officials (e.g. chaplains and campus ministers) and leaders of other groups.  Plans, organizes and implements promotional strategies with members.  Participates actively in staff activities: meeting, training and fellowship.  Undergoes staff development which include training and formation. CATECHIST: University of Nueva Caceres, Naga City November 2011-April 2015  Developed lesson plans and taught Values Education classes in High School Department  Developed an exciting atmosphere in the classes with an incorporation of activity, lecture and discussion, assessment and evaluation  Actively participated in staff meetings, addressing concerns including instructional strategies to meet the dynamic evolution of freshmen FREELANCE SPEAKER / TRAINER:  Given trainings and facilitated workshops for College Graduating students re: Values in the Workplace; How to be an effective person among others.  Given trainings and facilitated workshops for High School Graduating students re: Crossroads; Choices; Discernment among others  Given trainings and facilitated workshops for Educators: on How to be an effective educator in the world today among others  Given trainings and facilitated workshops for Non-teaching staff on how to be an effective workforce in the millennial society. SUBSTITUTE TEACHER: University of Nueva Caceres, Naga City, February 2012  Taught five sections fourth year Values Education classes.  Taught English subjects for the Third Year Students TRANSACTION MONITORING EVALUATOR (TME): CONVERGYS PHILIPPINES SERVICES BARCLAYSUK ACCOUNT: APRIL 22, 2009-NOVEMBER 30, 2009;  Evaluated Calls both Philippines and United Kingdom sites  Coaching representatives on their daily transactions  Monitored daily progress of the Concerned Representatives handling the Account  Corresponded with the Operations on the Progress of representatives  Given weekly trainings and refresher courses on call handling policies and procedures; being an effective call center agent; Goal: Customer Satisfaction seminar.  Monthly Onboarding trainings to new call center agents or as the need aroused  Modified Policies and Procedures  Mentors newly hired TMEs  Ensured the Efficient Model being a TME is met CITI FEW ACCOUNT: JAN 26, 2009-APRIL 21, 2009;  Evaluated Calls both Philippines and United Kingdom sites  Coaching representatives on their daily transactions  Monitored daily progress of the Concerned Representatives handling the Account  Corresponded with the Operations on the Progress of representatives  Modified Policies and Procedures  Mentors newly hired TMEs  Ensured the Efficient Model being a TME is met SPRINT ACCOUNT: JUNE28, 2007- JAN 23, 2009  Evaluated Calls both Philippines and United Kingdom sites  Coaching representatives on their daily transactions  Monitored daily progress of the Concerned Representatives handling the Account  Corresponded with the Operations on the Progress of representatives  Modified Policies and Procedures  Mentors newly hired TMEs  Ensured the Efficient Model being a TME is met OTHER INDUSTRIAL WORK EXPERIENCES OPERATIONS MANAGER APRIL 6, 2014 – PRESENT  Ensuring that communication between departments is ongoing and utilized to maintain an environment of continuous improvement.  Support the company in production planning and making sure the business is adequately resourced.  Ensuring key performance indicators are in place and production targets are met.  Providing a leadership support function to teams and motivating staff to achieve production goals.  Overall management on the two websites of domain and hosting services HR ASSISTANT PROVINCIAL COORDINATOR for CAMARINES SUR; PLACEWELL INTERNATIONAL SERVICES CORPORATION OCT 2009-JUNE 30, 2010  Coordinated with different sectors of the Organization (Smartmatic, Placewell Head Office, COMELEC, Educational Institutions) for an Honest, Orderly, Peaceful Election.  Handled more than a thousand personnel for the organization, preparation and execution of the May Elections  Organized and conducted trainings and workshops of the PCOS Supervisors, PCOS Technicians and CCS Technicians on Camarines Sur: Policies and procedures to 1450 manpower which lasted for six months – four times a week.  Made and Analyzed Database on Demographic on Camarines Sur  Handled the Communication and Reports duly requested by the Head Office CUSTOMER SERVICE SPECIALIST: CONVERGYS PHILIPPINES SERVICES; SPRINT ACCOUNT NOVEMBER 16, 2005-JUNE 2007  Correspondences with Sprint Subscribers  Negotiates Sales to the Sprint Subscribers  Analyzes and Evaluates the Concerns of the Sprint Subscribers  Gives First Call Resolution to the Account  Gives Customer Satisfaction to the Account  Ensures both the client Key Performance Indicators (KPIs) Company expectations are met. DEPARTMENT HEAD/HOME GENERAL MERCHANDISE; SHOPWISE MAKATI DECEMBER 25, 2001-OCTOBER 1, 2002  Managed 3 departments namely Fashion, Children’s and House Ware & Electronics departments.  Reported to the Office of The Store Manager of the growth of the Department.  Monitored the Stock Position of the 3 departments  Negotiated to the Merchandising Departments the status merchandise in the selling area  Recommended items to be bought to the Merchandising Department  Monitored stock inventory and the maintenance of the stock days per Departmental to Sku Levels.  Created procedures and systems on the departmental basis.  Analyzed sales performance reports and presents them to the higher Management.  Mentored the newly hired of the whole general system of the department.  Handled customer complaints at all times  Organized and handled trainings on customer satisfaction; How to handle irate customers among others STORE SUPERVISOR; SHOPWISE MAKATI JUNE 25, 2001-DECEMBER 25, 2001  Supervised 2 departments on good housekeeping & display.  Supervised the Inventory Management of the Stocks.  Reported the Movement of the Stocks to Immediate Superior and Parallel Management.  Handled customer complaints when need arises  Given trainings to the sales force on customer satisfaction; how to be an effective sales associate; policies on returned merchandise among others MARKETING & PROMORTIONS OFFICER; GRASS ART COLLECTION OCTOBER 1996 - MARCH 2001  Handled negotiations with foreign clients  Corresponded to our clients around the Globe  Researched and Developed Product  Conceptualized Strategies HUMAN RESOURCES OFFICER: GRASS ART COLLECTION OCTOBER 1996 – MARCH 2001  Handled and processed Payroll every week  Transacted with Employees’ Benefits and Loans with SSS  Planned and Handled Annual Social Activities of the Company SERVICE FULFILLMENT OFFICER; BANKARD, INC. MARCH 01, 1995 - MARCH 31, 1995  Handled all difficult queries and complaints of our VALUED Clients  Corresponded with Cardholders through any form of communication-telephone, fax, e-mail and hand delivered messages  Monitored and made sure that all complaints and queries were given proper solutions. CUSTOMER SERVICE ASSISTANT; BANKARD, INC. OCTOBER 1994 - FEBRUARY 28, 1995  Focused on giving resolutions to the Clients’ queries &/or complaints  Directed the concerns of our Cardholders to the concerned department  Monitored the progress of our Clients’ queries &/or complaints to the concerned department TRAININGS & SEMINARS ATTENDED: BARCLAYCARD ACCOUNT PRODUCT SERVICE TRAINING ,NUVALI EVOTECH ONE April 05-20,2009 TOTAL QUALITY SATISFACTION CVG QUALITY MANAGEMENT JANUARY 14-16, 2009 QUALITY 101 MANDARIN ORIENTAL MAKATI CITY FEBRUARY 2008 STRATEGIC MARKETING WORKSHOP DR. R. GARCIA OCTOBER 26-27, 2002 MEDIA PLANNING/STRATEGIES & TACTICS MR. ANGELITO PANGILINAN GM CAMPAIGNS & GREY OCTOBER 26, 2002 MENTOR’S TRAINING MAY 22-29, 2002 RUSTAN’S FUNCTION ROOM RUSTAN COMMERCIAL CORPORATION MANAGING PEOPLE WORKSHOP APRIL 10-11, 2002 BON APPETIT & PATTISSERIE CAFÉ RUSTAN SUPERCENTERS, INC. LEADERSHIP TRAINING MARCH 29-30, 2002 BON APPETIT & PATTISSERIE CAFÉ RUSTAN SUPERCENTERS, INC. CUSTOMER BEHAVIOR & SATISFACTION FEBRUARY 20-24, 1995 GUTHRIE JENSEN VALLE VERDE COUNTRY CLUB INTERESTS/ACTIVITIES My interests consist of conceptualizing a project. I also do planning, organizing, facilitating and implementing activities in the work place or service community. Further, I organize and handle personal, spiritual and social. I do service to my community. I do a lot of time for my meditation; which I consider a vital part of my daily activities. REFERENCES: Mrs. May G. Buencamino AVP EMPLOYEE BRANDING Union Bank Philippines - Mrs. Melanie Lara HR DIRECTOR TELUS INTERNATIONAL - Fr. Martin Macasaet, sdb RECTOR Mary Help of Christians Center of Spirituality - This is to certify that all information written is true. BERNADETTE JOY SALVADOR- DYCHINCO