Bernadette Fernandez

BERNADETTE ABRIGO FERNANDEZ 21A Jasmin Street, Gloria III Subdivision, Culiat, Tandang Sora, Quezon City, Philippines Email:-Mobile Number:- /- ABOUT ME A highly organized, hard-working, and detail-oriented individual with 17 years of invaluable experience in Finance with focus in Accounts Receivables and Fraud Detection in the Banking Industry, Sales, and Customer Care, maintaining an outstanding client relationship, enhancing exceptional trust, leveraging organizational skills and history of successful work relationships with cross-functional teams from various established global operations of International Banking Industries. Possess a knack of applying analytical and problem-solving skills to meet client’s varied demands, committed to identifying gaps and provide recommended sustainable process improvements and now securing a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. PROFESSIONAL BACKGROUND Real Estate VA- Mission Valley Home Buyers March 2022 -Present > Calling prospective buyers both Commercial and Residential >Performs basic Property assessment to qualify it as a lead >Generates End of Day Report for productivity Monitoring QA Revenue Recognition Administrator ▪ Avid Technology August 2021-February 2022 Execution of the Quality Assurance function in the EMEA Region Order Management to support the areas of bookings management and revenue recognition.  Review and validate submitted documentation to ensure compliance to order submission criteria.  Complete first level of revenue recognition checklist, including summary of key or unusual contractual terms using Salesforce.com  Throughout the life cycle of the deal, liaise between OM, Sales, Revenue Recognition, and other cross-functional partners to ensure all orders are reviewed timely, accurately, and completely within established Service Level Agreements (SLAs).  Support Large Order Review (LOR) process by assembling deal documentation for presentation during quarterly internal and external audits.  Work closely with the Order Management team and aid during times of high-volume supporting resolution of factors in completing the client’s order for submission. September 2016-August 2021 Fraud Detection Officer ▪ ANZ Global Operations Services   Analyze data from multiple sources to identify discrepancies, spot fraud, and eliminate suspicion. Educate staff and contractors on fraud and associated behaviors.  Conducting extensive and confidential investigations of suspected fraud allegations.  Interviewing individuals who may have information on fraud allegations.  Analyzing documentation, such as victim testimonies and financial records to determine if fraud occurred.  Writing in-depth reports on findings and presenting them to management. February 2014 - September 2016 Collections Associate ▪ ANZ Global Operations Services  Monitor accounts on daily basis.  Investigate historical data for debts and bills.  Take actions to encourage timely payments.  Process payments and refunds. ▪ Resolve billing issues. August 2013 - January 2014 Senior Team Associate ▪ Bank of America  Handles overall customer service task in handling Savings and deposits.  Provides Excellent customer experience in a timely manner March 2010 – Nov 2011 Loans Origination Specialist ▪ JP MORGAN CHASE & CO  Coordinates with customers / Loan applicant to determine financial eligibility and feasibility of granting loans.  Receives and validates the over all documentation needed for under writing approval  Regular follow ups on additional documents needed from Loan applicants, Insurance companies and other related agencies to fulfill Loan Approval  Performs Verification of Employment as part of customer’s credit approval August 2007 - March 2010 Collections Officer ▪ HSBC HDPP Manila II  Build relationships with accounts to develop trust and find solutions to help clients meet financial obligations.  Conduct follow up calls with customers to collect past due payments  Oversee all aspects of collecting payments due from accounts receivable. Nov 2004- July 2007 Sales Associate HSBC CORE N.A. ▪ ICT Group inc.  Ensure high levels of customer satisfaction through excellent sales service.  Assess customer needs and aid information on product features.  Follow and achieve department's sales goals on a monthly, quarterly, and yearly basis. March 2004- Nov 2004 Sales Associate ▪ SVI Group Inc  Responsible for generating internal and external sales of fitness memberships to prospective members and to increase the revenue of the business through achievement of preset membership targets EDUCATION AMA Computer College B.S. Computer Science-nd Year College Technological Institute of the Philippines B.S. Computer Science- St Anthony Noval School- KEY SKILLS AND ABILITIES      PROFICIENT ON MICROSOFT OFFICE (MS EXCEL, MS OUTLOOK) EXTENSIVE EXPERIENCE ON HANDLING TASK USING SALESFORCE.COM AND SAP CAN WORK UNDER PRESSURE WITH MINIMUM SUPERVISION. ABILITY TO ADAPT ON CHANGES THAT BUSINESS NEEDS TO MEET SERVICE LEVEL AGREEMENT ATTENTION TO DETAIL PERCEIVING SMALL CHANGES AND THINGS THAT “JUST DON'T SEEM RIGHT” HELPS DETECT FRAUD REFERENCES Jose Maria Hizon /- Operations Manager- AU Fraud, Disputes and Chargeback Delvyn Soriano /- Senior Team Leader NZ Fraud Operations