Bernadette Evasco

Hi. I am Bernadette. 32 years of age. I've been in the BPO industry for 1 year handling international voice accounts. In my 1st 3 months in the company, I was a Customer Service Representative and Technical Support simultaneously. In my 4th month, a new task was given to me. I was a Global Expert, and I handled escalation calls and trained new hires, providing feedback to the agents, my role was under the the training team as well. My previous job was as a virtual assistant, handling administrative tasks under an Australian Account. My tasks are doing outbound calls to prospect clients, sending introductory emails, creating quotes, creating new/amending contracts for the customers, doing some sales activity reports by our sales representative, creating invoices that need to be sent to the customer, and creating asset reports for the Kitchen Equipment Company in Australia.