Bernadette Divina
E-commerce VA
Social Media Manager
General Virtual Assistant
‘” To provide comprehensive support to clients across various industries,
optimizing efficiency and driving business success.”
PROFILE
As a versatile Virtual Assistant, I aim to streamline administrative tasks, enhance
operational efficiency, and provide comprehensive support to clients across
diverse industries. With a keen eye for detail and a proactive approach, I aim to
alleviate the burden of day-to-day responsibilities, allowing businesses to focus on
core activities and strategic growth.
I am committed to delivering high-quality assistance tailored to each client's
unique needs. By prioritizing communication, organization, and efficiency, I strive
to exceed expectations, add value to every project, and contribute to the success
and growth of the businesses I support.
I am open to constructive criticism and can accept new ideas that will help me
achieve the goals that my clients want to achieve. I have a positive attitude
towards work as I value the trust given to me by my clients. I can multitask should
the need arise. I can work well under pressure. I consider difficult tasks to be a
challenge.
CONTACTS
--live:.cid.1ef9ef71bf74b69d
https://www.linkedin.com/in/bernadette-d-aa/
https://www.onlinejobs.ph/jobseekers/info/-
WORK EXPERIENCE
GENERAL VIRTUAL ASSISTANT
May 2022- March 1, 2024
Virtue Ecom Group Limited
Moderate comments on various platforms for the eCommerce store
Reply to customers' questions and inquiries in a timely and professional
manner
Perform ad hoc tasks such as administrative tasks, data entry, and checking of
active ads for Facebook ad campaigns
Set up new pages as required for the eCommerce store
Ensure a high level of customer service and satisfaction through effective
communication
Maintain organized records of customer interactions and feedback
Collaborate with the team to optimize customer engagement and satisfaction
Stay updated on products, services, and promotions to provide accurate
information to customers
Assist in resolving customer complaints and issues promptly
Continuously improve processes and procedures to enhance efficiency and
productivity in customer support operations.
E-COMMERCE VA
January- June 2023
Amazon Product Researcher
Conduct thorough research to identify profitable products to sell on Amazon
Analyze market trends, competitor products, and customer demand to make
data-driven product selection decisions
Use tools such as Jungle Scout, Helium 10, SAS, and Keepa to evaluate product
opportunities and potential profitability
Stay updated on industry trends, best practices, and new tools to enhance
product research and selection processes.
Bernadette Divina /-/ + 63 - / Antipolo, Rizal, Philippines
LEAD GENERATION/ E-COMMERCE VA
August- December 2022
Digital Genie
Conduct in-depth research to identify and generate leads of ecommerce stores
based on specific criteria provided by the client
Utilize various tools and platforms to gather information such as company
name, website, contact information, and other relevant details
Organize and compile the gathered data into a structured spreadsheet for
easy access and analysis
Ensure data accuracy and quality by verifying and cross-checking information
from multiple sources
CERTIFICATIONS / TRAININGS
Facebook Ads Management By ProVA
Amazon Product Researcher By ProVA
Social Media Management BY the Department of Communications and
Information Technology ( DICT )
Basic Graphic Designs By Canva Foundation
TOOLS, PLATFORMS, AND APPLICATIONS TO GET
THINGS DONE IN A TIMELY AND ACCURATE MANNER.
Microsoft Office Suite
Social Media
Management
Communications
Task Manager
Bernadette Divina /-/ + 63 - / Antipolo, Rizal Philippines
