Bernadette Cordero

Bernadette Cordero (Aling) Unit 1511 Pioneer Pointe, Pioneer St. Brgy. Highway Hills, Mandaluyong City 1550 - 45 years old March 25, 1978 Filipino Summary of Competencies & Experience: Administration: 24 years overall administration on daily operations of industries in the Business Process Outsourcing (BPO), Training & Education. Education: 16 years of education, 6 years in formal preschool education, 2 years in teenage & young adult NLP training programs, 10 years in adult training programs Customer Service: 24 years of providing customer value thru communication & alignment with clients; alignment with operations delivery team, research heads, inter and intra-department of the companies, and parents of the school Sales: 18 years of developing business through sales with B2B and B2C market, from database building to client relationship management and account management Profiling Tests: Fascinate Advantage (How the World Sees You) Profiling Test: The Rockstar (Innovation + Passion) Strengths Finder (High5) Profile : 1) Empathizer 2) Deliverer 3) Time Keeper 4) Coach 5) SelfBeliever DISC Profile: Networker I MBTI: INFJ Education: Bachelor of Arts (1999) Major in Social Science Minor in Japanese Language | Ateneo de Manila University Professional Development: § Guest Resource Speaker on Youth Empowerment, YMCA Manila Chapter (March 2023) § Introduction to Early Childhood Montessori Educations , Udemy (4 July 2022) § Principles of the Montessori Method, Udemy (12 July 2022) § Cultivating 21st Century Skills Via Multiple Intelligence, Udemy (4 July 2022) § NLP Practitioner Certification Course, Udemy (27 January 2020) § Guest Resource Speaker on Relationships, Bagong Pilipinas PTV4 (16 August 2019) § Guest Resource Speaker on Youth Empowerment, JPMAP General Assembly (December 2018) § NLP Congress, Putra Jaya, Malaysia (May 24-26, 2018) § Evaluating ROI of Learning & Development Programs by Jamezina Gotangco, PhD, QUHO Insights & Beyond (21 April 2017) § Representative Member for World Stage International, Personnel Management Association of the Philippines § Guest Attendee (as World Stage International Representative), APEC 2015: Public & Private Dialogue on Women and the Economy (17 September 2015) § Nail It in 9 Seconds: Discover Your Highest Value Through the Science of Fascination by Cherry Pua Africa/ World Stage International Network (15 October 2015) § Ignite the Fire In You: Breakthrough Training by Cherry Pua Africa/ World Stage International Network (28-30 August 2015) § Integrated Pest Management Training by PestBusters Singapore (March 2012) § 4th National HR Summit by PowerMax Consulting Group Inc. (28-29 July 2011) § Basic Human Resource Management for Line Managers by Ateneo CCE-CORD (21-23 February 2007) Reading Literacy Seminar by Didi Manahan, Megamall Book Fair (September 2002) § Developing Integrated Theme Curriculum Seminar by Didi Manahan, YLC (May 2002) § Microsoft Excel Training Basic/Advanced, Globalstride (January 2002) § English Language Training conducted by Guthrie Jensen, Globalstride (December 2000) § American Accent Training, Globalstride (December 2000) § Telephone Etiquette Training conducted by Guthrie Jensen, Globalstride (November 2000) Work Experience: Online Platform Businesses Virtual Assistant – Executive Assistant Role covered: • Database Building • Business Network Expansion • Management of team members & daily operations • CEO Vision to action/ implementation; project management • Social Media accounts management • Client management and operations coordination • Research and data analysis • Drafts reports and proposals • Training program development Lily Homes – Spokane, WA (Concurrent Employer) (April 2022 –July 2022) HouseBuyersClub LLC; ActionDanBro LLC -Rochester, NY (Concurrent Employer) (March 2021 – April 2022) R&C Jewellery (Feb 2020 to July 2020; closed operations) (Feb – May Tindahan ni Aling Reyna 2020) (May 2020 to March 2021; Metro Manila based company with owners based in Sydney, Australia and Dagupan City, Pangasinan) Krueger Solutions and Services (May 2020 to March 2021; Metro Manila based company with owners based in Sydney, Australia and Dagupan City, Pangasinan) Desuung Skilling Programme – Desuung Guardians of Peace, Kingdom of Bhutan Project Training Consultancy (January 2022 to April 2022, July 2022 to October 2022, April 2023 – August 2023) • Designed and conducted Play School Training Program (Preschool teaching skills training) for the organization’s members • 8 runs of Level 1 Program, 4 runs of Level 2 Program, 1 run of Level 3 Program Pest Raiders Integrated Solutions Corp. President/ Managing Partner (January 2021 to Present) • Business Development, Sales and Operations Consultancy World Stage International Network Inc. Business Development Partner (March 2013 to January 2020; Project-based June 2021 to present) • In-charge of Sales & Operations; and Program Design & Development • Program Trainer & Facilitator • Achieved sales targets reaching 20M++; Program Rating average of 4.5 out of 5; total of 1M participants in various training programs Future Now Ventures Inc. Modern Workplace Manager – Project based (Sept. 4, 2017 - April 11, 2018) • Organizational Development; Business Coordinator; Administrative Coordinator and Employee Engagement; and Events Management • Helped investment companies expand their business by initiating collaboration projects among various ventures PestBusters Philippines/ Partners Against Pests, Inc. Business Development Executive (October 24, 2011 - Feb. 28, 2014) • Overall in-charge of Business Development for the company; Account management; Operations Coordination; Sales & Marketing; Coordination with PestBusters Singapore (Headquarters); and Business process management • Achieved sales targets resulting to business expansion Accudata, Inc. Head Human Resource/Admin (July 6, 2009 – October 18, 2011) • Human Resources/Administration leading 2 Admin Assistants, 4 Receptionists, and 3 Company Drivers; Assistant to the General Manager roles and Leadership Management coordination with sister companies. • Developed processes and systems for implementation Purple Oven Corporation Project Manager for Store Operations and Recruitment (June – December 2008) • Store Operation Management for the pilot store of the company; HR-Recruitment • Generated revenue sales to develop catalytic action on having Purple Oven store brand into a strategic business format Tri-Edge Resources GLP, Inc. Recruitment Manager (formerly Recruitment Officer) May 2006 – May 2007; October 2007 to May 2008) • Overall Business Operations Manager; plan and implement Recruitment initiatives; • Provided recruitment support to BPO clients from agent level to Executives level Ateneo School of Medicine and Public Health (ASMPH) Administrative Coordinator (May 2007 - October 2007) • Reports to the Dean, Associate Dean and the Director for Academic Affairs; in-charge of the Administrative and Academic Operations from Faculty & Staff to Students • Pilot team member; Conducted process development and recruitment initiatives in coordination with Ateneo de Manila University Personnel office to fill the growing needs of the institution The Young Learners Collaborative Head Teacher (June 1999 – March 2000, June 2002 - March 2006) • Classroom Management; Curriculum Development; Student Evaluation; and Parent (Client) Relationship Management Globalstride Customer Solutions, formerly Webservasia Corp. Promoted from Customer Service Specialist to Lead Quality Assurance Officer ((November 2000 to March 2001; March 2001- June 2002) • Team Leader for the Quality Assurance Team; Inter-department coordination; Program Account Management • Contributed in drafting and streamlining processes for the growing business • Provided recruitment & screening support to HR Department’s growing manpower requirements • Member of the Pilot team; designed training modules; Made outbound calls to US contacts for the company’s clients & handled Publishing programs; worked on night shift for US Client calls. Part-Time Employment GJBFJ Ethics Center, Ateneo de Manila University (Concurrent employment with The Young Learners Collaborative) | Assistant to the Dean (June 2003-March 2004) • Overall administrator of the Center; Accounts resources and properties of the office. In charge of inter and intra-Ateneo transaction and coordination. Essaywriters.Net/ Academia Research.Net | Research Writer (Part-time; June 1999 to October 2001) • Conducts research and wrote essays according to online orders Mr&Ms Magazine (Concurrent employment with The Young Learners Collaborative) | Contributing Writer (June 1999-November 2001) • Wrote articles as a Contributing Writer for Mr&Ms Magazine. Wrote articles based on the topics given by Ms. Jay Canlas, Mr&Ms Editor-In-Chief. Ateneo de Manila University (Concurrent employment with Globalstride Customer Solutions) | Research Assistant (November 2000-January 2001) • Worked as a Part-time Research Assistant for Chay Hofileña, Communications Department, Ateneo De Manila University; Conducted a research on Politics and Media within the South East Asian countries. Researched for books, articles and websites discussing the current involvement of politics with media within the South East Asian Region. Research Assistant (Concurrent employment with The Young Learners Collaborative, June 1999November 2001) • Worked as a Part-time Research Assistant for Doreen Fernandez, Communications Department, Ateneo De Manila University; Made a research on Tribal Food Recipes and Its History. Summarized the researched materials and its bibliographies into note cards. Character References: (Contact details available upon request) 1) Cherry Pua Africa, CEO/ Managing Director – World Stage International 2) Kathrina Rosalina – Tindahan ni Aling Reyna 3) Matt Brunner – CEO, Lily Homes