BERNADETTE ASIS
Project Manager
Inside Sales Agent
Executive Assistant
Data Analyst
Order Process Manager
Loan Processor
Customer Service Representative
EXPERIENCE
Passion and Commitment, that makes me
unique from all candidates.
SKILLS
Project Management:
- Handling multiple projects simultaneously
- Monitoring day-to-day progress of projects
- Exceptional client communication
- Meeting targets and KPIs for every project
- Leadership
- Analysis
Survey Project Manager (Healthcare)
DocDelta Inc. (US) / March 2022 - June 2023
Handling and setting up multiple qualitative and quantitative
projects for market research companies
Testing links, loading samples, creating invites and implementing
exclusion lists
Exceptional client communication
Day-to-day monitoring and ensuring projects are meeting targets
Contacting healthcare practitioners and scheduling them for an
expert call interview
Processing payments for healthcare practitioners who have
completed the studies
Administration Support Officer
Customer Service:
- Empathy
- Adaptability
- Ability to use positive language
- Clear communication skills
BurstHealth (AU) / March 2022 - May 2023
Processing Shopify orders, refunds and cancellations
Answering and resolving customer's inquiries and concerns
through email in a timely manner (Customer Service)
Making prescriptions using Best Practice
Forwarding updated questionnaires for doctor's approval
Administrative:
- Microsoft Office
- Google Docs
- Google Sheet
- Google Drive
- Excel
- Google Calendar/Appointments
Other Skills:
- PDFEscape
- Zoho
- Hubspot
- Nextiva
- Avaya
- Just Call
- RDP
- Citrix
- Shopify
- Ebay
Language:
English - High proficiency in speaking and writing
Education:
Centro Escolar University, Manila
Pre-Dentistry
2002 - 2003
Executive Assistant to COO/Production
Supervisor/Inside Sales/Customer Service
Education Loan Center (US) / July 29, 2021 - February 1, 2022
Making friendly follow-up with calls with clients about payments
and notating files, getting docs back from clients, email
management, following up on tax docs and pay stubs, Loan Apps
completion
Decline Payments retrieval, mark the main sheet as Ready, Log
faxes, docs received, and SDFs received. Pull any reports we have
and create sheets to share with reps, Set reminders to follow up
biweekly through email and phone calls, Make sure pay dates are
correct, Answer office calls or report voicemails, Collections,
Recertifications
Customer service and Inside sales
E-Commerce Order Process Manager
Alttrix Corp. (US) / April 22, 2021 - July 1, 2021
Guiding the team to a proper and seamless Order Processing with
zero errors on Shopify
Making Sales Invoices and Purchase Invoices
Checking and verifying all Invoices from Distributors are correct
Making Excel reports of sales
Exceptional customer service
GET IN TOUCH WITH ME
Cell: -
Email:-Skype: live:.cid.d14166e107a8b8c8
Viber/Whatsapp:-
Customer Service Representative
Humana Inc. (US) / February 2020 - March 2021
Making authorizations for health care customers
Making outbound calls to hospitals, doctors, and nurses to confirm
confidential information
Sending authorizations to providers
Customer Service Representative
MACYS.COM (US) - October 2018 - November 2019
Order Processing, helping customers do their Online Shopping
Processing of replacements, refunds, tracking of packages, and price
adjustments
Receiving large numbers of inbound calls
Technical Support Representative.
Loan Processor
HC Consumer Finance Phils Inc. / June 2014 - July 2018
Collection of confidential pieces of information from clients
Product Selling and Customer Service
Extensive data entry
Branch Manager
Homexpo Builders Depot Corp. / March 2011 - April 2014
Making sure that we are hitting our monthly quota
All administrative work but not limited to inventories, Sales, Sales
Trainer, and Marketing
Processing of deliveries and Customer Service
