Bernadette Agbayani

I’m a highly experienced Operations Supervisor and Quality Analyst with a strong focus on email handling, data entry, and customer service. With years of experience in managing teams and monitoring quality performance, I’ve developed a solid foundation in delivering efficient, organized, and customer-centered support.

In my role as an Operations Supervisor, I was responsible for overseeing daily workflows, coaching team members, and ensuring service levels were consistently met. I worked closely with various departments to improve internal processes, enhance communication, and maintain smooth operations across the board. I’m confident handling escalations, training new staff, and managing high volumes of inquiries with accuracy and professionalism.

As a Quality Analyst, I fine-tuned my attention to detail and became skilled in identifying service gaps, tracking trends, and helping teams improve performance. I’ve worked on creating feedback reports, developing quality guidelines, and ensuring that teams uphold excellent standards in both written and verbal communications.

My strengths include clear and effective communication, time management, and the ability to stay organized even in high-pressure situations. I’m also highly skilled in email management, ensuring timely responses, proper tagging, and follow-ups. Data entry is another area I’m confident in—I maintain accuracy, speed, and confidentiality when working with sensitive information or high volumes of data.

In addition, I’m familiar with using tools like Canva for basic editing tasks such as creating simple graphics, reports, and social media visuals. While I don’t have direct experience as a social media manager, I’m comfortable supporting visual content creation when needed.

I’m proactive, dependable, and always open to learning new systems and workflows. I work well independently but also enjoy collaborating with teams to meet goals and improve overall efficiency. My professional background has taught me how to adapt quickly, solve problems calmly, and deliver consistent results.

If you’re looking for someone who can jump into a support role, take ownership of tasks, and add long-term value to your team, I’d be happy to contribute.

Let’s connect—I’m excited to help your business grow by providing excellent customer support and reliable back-end assistance