Bernadeth Tabinas

BERNADETH T. TABINAS #83 7th Street, San Antonio Village, Apas, Cebu City Mobile: - Email:- With eyes keen to details and a mind set to achieving excellence, my extensive experience in both customer service and administrative support, and my background in project management, make me an effective professional. I can always keep up with the demands of my job and meet deadlines without jeopardizing quality. Efficiency and integrity are my main drivers and roots towards accomplishing my tasks. I commit to deliver of what is expected of me, and even more. PERSONAL INFORMATION Age Birthday Height Weight Religion : : : : : 31 years old November 20, 1988 5’ 40 kgs Roman Catholic EDUCATION AND QUALIFICATIONS 2005 - 2009 Cum Laude Bachelor of Science in Commerce Major in Management Accounting University of Mindanao Digos College Student Training Assistant Office of the Department Head College of Business Administration University of Mindanao Digos College WORK EXPERIENCE April 2018 to present Project Manager EMD General Office Services Minglanilla, Cebu  Moved to this more official title, the role was almost the same except that my focus was set to just one, major project which was for a longer timeline.  I had a bigger team to work on, monitoring project from the design stage down to purchasing, assembly, until the machine was installed in the customer’s site. Coordination, meetings and discussions were more frequent, elaborate and time-pressured, as being a PM required you to be the link between all the departments.  Part of the job was to work on various systems and applications that worked best in reflecting the project’s progress, generating reports and analyzing areas that needed my attention.  Finally, consistently updating the client on the project’s status through emails and reports, especially on issues that came up during the machine testing period. January - March 2018 Junior Project Manager EMD General Office Services Minglanilla, Cebu 2017 to 2018 2015 to 2016  I was tasked to handle short-term projects which was focused on the bread and butter of the client’s business. This meant that I had to deliver a manufactured machine/parts as agreed in the contract, in good working condition, and within the specified timeline.  Main task besides ensuring on-time delivery was to coordinate directly with the customer on project updates, as well as working with then a small team through daily meetings and schedule monitoring. Administrative Assistant EMD General Office Services Minglanilla, Cebu  I started off with assisting the Operations Manager in the daily operations and eventually, overall activities and events of the company.  My tasks slowly expanded from organizing dropbox folders, filing company vouchers and managing emails to facilitating the preparations for the international exhibition (of which the company was an attendee), doing purchasing and ordering tasks as well as handling online bank transactions. Senior Support Professional Convergys Philippines, Inc. (formerly Stream Global Services) Cebu IT Park, Cebu City  In this role, I am expected to be a front-line support to assist agents whenever they need help in resolving a customer’s issue. I also take escalations or supervisory calls if customer requests for one, especially for complicated scenarios and issues requiring immediate resolution. 2009 - 2015  I do analysis on the program’s numbers and formulate action plans.  I help in monitoring the scores by consistently working on reports and trackers necessary to keep the management updated on our current standing, making sure that we continuously hit out targets and that we are still within the goals. Technical Support Professional Convergys Philippines, Inc. (formerly Stream Global Services) Cebu IT Park, Cebu City  As a regular TSP, I was expected to do my duties efficiently in delivering resolution to my customers, as well as observing good customer service in all my calls.  I was a regular pull out as floor walker or temporary support whenever necessary and was even appointed to handle a couple of newer waves of agents. May - July 2009 Project Service Provider Comprehensive Livelihood and Emergency Employment Program (CLEEP) Department of Trade and Industry Davao del Sur  This role made me exposed to a variety of local business opportunities within the area, especially the natives, documenting each encounter and making update on each of our client’s profile in every field visit. ADDITIONAL SKILLS IT Skills:   Confident in Microsoft Excel, Word and Powerpoint Experienced in social media feeds and web content. Communications Skills:   Speaks English with fluency Can deliver effective writing in English Interests and Hobbies:   I am into literary writing and books Fancies photography, arts and crafts