Bernadeth Santiago

I'm a dedicated Customer Service and Sales Specialist with over 7 years of experience supporting global brands in hospitality and luxury services. I’ve worked with IHG Hotels as both a Reservation Sales Specialist and a Luxury Service Representative, where I helped guests worldwide with bookings, inquiries, and high-end service needs.

I'm known for my calm approach, strong communication, and ability to resolve issues efficiently while maintaining a positive guest experience. I also have experience working remotely, managing my own system troubleshooting, and using tools like Salesforce, Avaya, and internal hotel platforms.

I’m now looking to bring my skills to a remote customer service role where I can continue helping people and delivering excellent service — whether it’s voice, chat, or email support.