Bernadeth Ogechi Onyegirim

Bernadeth Ogechi Onyegirim Phone:- |- Email:- Professional Summary Dedicated and compassionate professional with years of experience as a Mental Health Counselor, Administrative Assistant, and Customer Support Specialist. Skilled in providing empathetic counseling, streamlining administrative processes, and delivering exceptional customer service. Proven ability to manage tasks in dynamic environments while maintaining a strong focus on client satisfaction, confidentiality, and performance-driven results. Proficient in CRM tools, G-Suite, and other digital platforms. Passionate about empowering individuals, supporting organizational efficiency, and driving success. Key Skills       Mental Health Counseling: Expertise in providing guidance and support to individuals, fostering emotional well-being and personal growth. Administrative Assistance: Skilled in scheduling, organizing meetings, managing records, and maintaining confidentiality. Customer Support: Strong background in client service, resolving inquiries, and enhancing satisfaction through proactive solutions. CRM Proficiency: Experienced with tools like Hubspot and Zoho CRM for tracking and optimizing client interactions. Communication: Excellent verbal and written communication skills for professional and empathetic interactions. Technical Tools: Proficient in G-Suite, Zoom, Skype, and Slack for seamless collaboration. Professional Experience Mental Health Counselor / Administrative Assistant Mea Mater Elizabeth High School, Ojiagu, Enugu State April 2021 – October 2024 (On site)   Provided counseling services to students, addressing emotional, academic, and social challenges. Organized and facilitated workshops and seminars on mental health awareness and personal development.   Managed administrative tasks, including scheduling, correspondence, and record-keeping, ensuring smooth school operations. Collaborated with parents, teachers, and staff to develop strategies for student success. Customer Support Specialist Global Insurance Group/Remote 2019 – 2021     Assisted clients via phone, email, and chat, delivering prompt and accurate solutions to inquiries. Enhanced customer satisfaction by resolving issues proactively and maintaining a friendly demeanor. Managed client records using CRM tools, ensuring data accuracy and seamless communication. Conducted outreach to potential clients, presenting tailored insurance solutions to meet individual needs. Call Center Representative Union Call Services/Remote 2018 – 2019    Conducted outbound calls, effectively presenting services and generating leads. Maintained a 98% customer satisfaction rate through clear and empathetic communication. Trained new hires in customer service best practices, fostering a high-performing team. Education   Master of Education (M.Ed.) – Guidance & Counselling Nnamdi Azikiwe University, Awka | Graduated: 2016 Bachelor of Science (B.Sc. Ed.) – Guidance & Counselling / Health Education Nnamdi Azikiwe University, Awka | Graduated: 2010 Technical Skills     CRM Platforms: Hubspot, Zoho CRM Digital Tools: G-Suite (Docs, Sheets, Slides, Meet), Slack, Zoom Communication Tools: Zoom, Skype, Slack Project Management Tools: Trello, Asana