Bernadeth Galicia

BERNADETH MACALINTAL GALICIA To gain long term employment with a company that is on or looking to be on the cutting edge, a company that puts value on people and the products they are promoting. Honest and Ethical, I am looking to call this company my family. Contact Information Cellphone Number:- Email Address:-Home Address: 1 Kings St. Camella Homes Classic, Pilar Village, Las Pinas Professional Experience Social Media Manager Online Shop  Manage online shop posting of related contents everyday  Upload products, list descriptions, variance and prices  Answer to customers inquiries via email, chat and phone call  Basic editing of product’s pictures  Process orders and shipping  Coordinate with different suppliers AIG Business Process Specialist         Alabang Muntinlupa City July 5, 2013 to April 21, 2016 A call center associate (CCA) services inbound insurance calls coming into the Contact Center Operations (Employee Benefit Solutions) Assist insured/healthcare provider in going through their insurance coverage and benefits, assist in filing claims and checking status of the claim. He or she is expected to respond to customer inquiries with accurate information and create requests as necessary related to claims billing inquiries and how claim was processed. Handles Dental, Group Life, Excess Major Medical & Discount medical policies First Source Solutions Ltd. Contact Center Associate  Alabang Muntinlupa City April 20, 2016 to August 21, 2017 Directly working with Underwriter Technicians and Underwriters for Commercial Policy Servicing – Property Insurance Process preparations for renewal of accounts by checking Credit score, loss incurred, etc. Process booking of accounts – enter correct information into the system most importantly the insurance limit and premium. Prepares draft policy for the issuance of the insurance policy. Process endorsements and amendments to issued policy. AIG Contact Center Associate  Homebased August 2017 – February 2018 Alabang Muntinlupa City September 3, 2012 - April 27, 2013 Interface with customers via inbound calls regarding their credit cards.     Assist customers in a professional way with proper greetings. Show empathy to what the customer feels, acknowledge customer's concerns and make sure at the end that it will be taken care of. Answer queries of customers whether they are cardholders or a non-cardholder doing an inquiry and making sure that it will be answered accurately. Responsibilities of handling a financial account catering US customers are not limited to card activation, statement review, card replacement when lost or stolen, reviewing transactions that cd be fraudulent, declined or any reason, card rewards, etc. Making sure that accounts are up to date and customers are aware of what is going on the account. Updating customer's personal information maintaining the confidentiality and accuracy. Convergys Philippines Customer Service Representative     Alabang Muntinlupa City September 10, 2010 – July 20, 2012 Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services. Responsibilities include processing customer orders and sales; providing and receiving various information; up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. Education Polytechnic University of the Philippines Bachelor of Science in Information Technology Sto. Tomas, Batangas- Additional Skills Knowledgeable of using Computer Applications (Microsoft Office) Knowledgeable of using CRM softwares Knowledge in PC basic troubleshooting Willingness to rotate shifts, as needed. Courteous with strong customer service orientation. Dependable with proficient attention to detail. Good listening and responding skills. Possess a drive to achieve as well as insight into self and others . CHARACTER REFERENCE SHALL BE GIVEN UPON REQUEST I hereby certify that the above information are precise and correct to the best of my knowledge.