Bernadeth De Asis

BERNADETH DE ASIS PROFILE EDUCATION ADDRESS: East Diversion Road, Cynthia Village, Tamontaka 2, Cotabato City, 9600, Philippines BIRTHDATE: February 19, 2004 NATIONALITY: Filipino LANGUAGE: Filipino, English, Bisaya STI College Cotabato September 2023 – January- GPA, Champion in the Book shelving competition ABOUT ME Dynamic and goal-oriented professional with proven success as an Outbound Call Center Agent at Six Eleven Global Services. Skilled in call monitoring and active listening, consistently achieving team revenue goals while enhancing customer satisfaction. Committed to continues improvement and teamwork, fostering a positive work environment and training new employees effectively. CONTACT PHONE:- EMAIL:- SKILLS           Goal oriented Continuous improvement Call monitoring Teamwork and collaboration Active listening Effective communication Flexible schedule Task prioritization Quality assurance Computer Literature WORK EXPERIENCE Six Eleven Global Services, Outbound Call Center Agent April 2024–April 2025  Implemented feedback from supervisors to continually improve call quality and overall performance.  Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.  Met established attendance expectations and team revenue goals to achieve company objectives.  Delivered consistent Production rate to achieve monthly and quarterly goals and objectives.  Provided personalized support by addressing each caller’s needs based on their unique circumstances, preferences, or challenges faced during the interaction process.  Maintained detailed records of customer interactions to provide accurate data for future reference and analysis.  Assisted in training new employees on company policies, products, and effective call-handling techniques.  Enhanced team performance with consistent attainment of individual and group targets. McDonalds Cotabato Service Crew Member April 2023–January 2024              Enhanced customer satisfaction by providing efficient and friendly service. Collaborated with team members to meet high standards of service during peak hours. Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations. Prepared food items accurately and quickly, adhering to strict food safety guidelines. Maintained a clean and organized work environment for improved customer experiences. Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods. Adhered to company policies and procedures consistently, contributing to a positive workplace culture. Handled cash transactions responsibly, ensuring accurate accounting for daily sales. Contributed to the achievement of sales targets through upselling food items when applicable. Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction. Worked well with teammates and accepted coaching from management team. Assisted other team members to achieve goals. Became familiar with products to answer questions and make suggestions.