Bermar Emnacen

With over 7 years of experience in customer service and technical support, working across telecom, IT solutions, and smart home technology, it has given me a solid and strong foundation of technical troubleshooting skills and customer care expertise. I am specialized in helping customers resolve software, hardware, and network-related issues—whether that’s fixing BSOD errors, troubleshooting devices remotely, setting up DNS and hosting, or assisting with telecom line repairs. I’m comfortable working across different support channels like email, chat, and ticketing systems, and focused on providing clear, professional, and timely assistance(within SLA).

Overall, I bring a customer-first approach combined with solid technical knowledge, and I take pride in being able to solve problems efficiently while making the support experience as smooth as possible.