Berllet L. Abellana
1133 Fidel Bas St., Lawaan 2, Talisay City Cebu
E-mail address:-Mobile number: -
Expected Salary: Php 15,000.00 - 20,000.00
PERSONAL INFORMATION
Birthdate: April 5, 1989
Birth Place : Cebu City, Philippines
Height : 5’4 ft.
Weight : 65 kgs.
Sex : Female
Civil Status : Married
Religion: Roman Catholic
Nationality : Filipino
EDUCATIONAL BACKGROUND
Elementary
Year [From] - [To]
School: Lagtang Elementary School 1994 - 2000
Address: Lagtang Talisay City Cebu
Secondary
School: Divino Amore Academy2000 - 2004
Address: Lower Mohon Talisay City Cebu
College
Course: Bachelor of Science in Management Accounting2005 - 2009
School: University of Cebu
Address: Sanciangko St., Cebu City
EMPLOYMENT HISTORY
Position: ADMIN ASSISTANT
Company: Ritz Carlton Hotel – Dubai International Financial Center
Address: Sheik Sayed Rd. Dubai
Date: September 24, 2014 – November 2017
Reason: Career advancement
Job Description:
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute assignment sheets/work boards to Housekeeping staff.
Record, monitor, and update list of 'Do Not Disturb' rooms.
Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the 'Do Not Disturb' list.
Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language; prepare and review written documents accurately and completely.
Enter and locate work-related information using computers.
Perform other reasonable job duties as requested by Supervisors.
Position: Senior Cashier
Company: Chowking Oriental Restaurant
Address: Al Attar Shopping Mall, Karama Dubai
Date: June 2013 – August 2014
Reason for Leaving: Career Advancement
Job Description:
Receive payment by cash, check, credit cards or automatic debits.
Answer all phone calls promptly and efficiently, using the correct greeting.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Maintain clean and orderly checkout areas.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Trained newly hired crews
Assist supervisor in ordering and encoding important data
Calculate sales after the end of the shift and ensure standard ending process to determined the shorts/over of the money
Greet guests and determine the number in their party.
Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
Guide guests through the dining rooms and provide any needed assistance.
Move and arrange tables, chairs, and settings and organize seating for groups with special needs.
Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Monitor dining rooms for seating availability, service, safety, and well being of guests.
Position: Data entry operator
Company: ACS of the Phils.
Address: 6/F Skyrise 2 IT park Lahug Cebu City
Date: August 2011 – May 2013
Reason for Leaving: Career Advancement
Job Description:
Compare data with source documents, or re-enter data in verification format to detect errors.
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintain logs of activities and completed work.
Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields using keyboards.
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Maintains customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed on time.
Position: Restaurant Supervisor
Company: Casa Verde Restaurant
Address: Ramos St., Cebu City
Date: September 2009 – July 2011
Reason for Leaving: Career Advancement
Job Description:
Answer all phone calls promptly and efficiently, using the correct greeting.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Maintain clean and orderly checkout areas.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Trained newly hired crews
Assist supervisor in ordering and encoding important data
Calculate sales after the end of the shift and ensure standard ending process to determine the shorts/over of the money
Greet guests and determine the number in their party.
Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
Guide guests through the dining rooms and provide any needed assistance.
Move and arrange tables, chairs, and settings and organize seating for groups with special needs.
Position: Team Leader (Cashier and Kitchen)
Company: Freemont Foods Corporation (Jollibee)
Address: Cor. Arlington Pond Jones Ave., Cebu City
Date: October 2005 – July 2009
Reason for Leaving: Career Advancement
Job Description:
Attends the customer’s orders
Responsible for the cash funds endorse by the managers
Keeps and maintains a clean and desirable environment at all times
Suggest newly products for customer’s future inquiry
Serves as cashier in taking the amount of goods sold
Practice good customer handling and selling techniques to all products
Renders fast and friendly service at any given time
Applies Standard Operating Procedure on handling products
Follows Food Safety Guidelines
Cook and assemble the orders of the customers
Ensures the highest levels of service & courtesy are provided to all guests
Assists in conducting team briefings, meetings & training sessions as directed by Management
Ensures & maintains an effective link between the kitchen & service areas
Consistently monitors the quality of food & beverages being served
Provides specialist advice to guests & colleagues on food & beverage items
TRAININGS / SEMINARS ATTENDED
Training Center: TESDA
Duration: July 23-27, 2012
Address: Lahug Cebu City
Title: Basic Language Training
Training Center: BSS World
Duration: July 2013
Address: Chowking Al Ghurair Deira Dubai
Title: Food Safety Seminar
Training Center: The Ritz Carlton Hotel Finance Department (Accounts Payable)
Duration: September 2015 – November 2015
Address: Dubai International Financial Centre
Title: Cross-training
Training Center: BVLGARI Hotels & Residences
Duration: October 16, 2017
Address: Jumeirah Bay Island
Title: Basic Food Safety Training
Training Center: BVLGARI Hotels & Residences
Duration: October 16, 2017
Address: Jumeirah Bay Island
Title: First Aid Training
Training Center: BVLGARI Hotels & Residences
Duration: October 19, 2017
Address: Jumeirah Bay Island
Title: Mystique Training
ACHIEVEMENTS
Smile and Engaged Story Winner (The Ritz Carlton, DIFC 2014,2015 & 2016)
Five Star nominee (The Ritz Carlton, DIFC 2016)
Employee of the Month (Chowking 2014)
Employee of the Month (Jollibee 2007)
Athlete of the year (2000)
SPECIAL SKILLS / INTERESTS
Proficient in Microsoft Application specifically on MS Office (Word, Excel, Outlook and PowerPoint) and Basic Photoshop
Proficient in using POS machines and cash registers
Proficient in OPERA software application
With 50WPm typing skills with 100% accuracy
Sufficient knowledge on Catering and Food Services
With 5 years experience in Food Handling
Possess excellent customer service orientation
Sufficient on multi-tasking job
With 4 years experience on clerical works and encoding data
Freelance food blogger ( movablef3ast.blogspot.com)
CHARACTER REFERENCES
Mercedita Fernandez
Director of Housekeeping
BVLGARI Resorts Dubai
Contact number: -
Santhosh Kumar
Food Safety Manager
BVLGARI Resorts Dubai
Contact number: -
Judy Claire Gabriel Santos
Food and Beverage Administrative Assistant
Ritz Carlton Hotel DIFC
Contact number: -
