Berkley Charles Kevin Galicinao

Berkley Charles Kevin M. Galicinao Good Shepherd Street, Barangay Guadalupe, Cebu City Philippines Contact Number:- Email Address:-Skype: berkgal OBJECTIVE: A degree holder of Bachelor of Science in Information Technology with over 4 years of work experience in the BPO industry where I handled lines of businesses ranging from Loan Processing for one of the biggest banks in the US, Lead Verification for an online furniture shop, etc. Seeking to leverage my technical and professional expertise to grow in your company. WORK EXPERIENCE: Drive Assets Real Estate Appointment Setter November 2020 – Present Worked for a Real Estate investment company as an appointment setter. We call our prospects to inquire if they are interested in selling their property and prequalify them if they are good for our business. Parchment Global Publishing and Marketing Consultant January 2020 – November Worked as a sales consultant for our authors from the UK, USA, Canada and Australia. We do research, lead generation and also worked as a social media manager as part of our marketing service. Teledirect Philippines Customer Service Representative April 2019 – January 2020 Worked as a customer support, marketing and technical assistant for both our hosts and guests. We accept and cancel reservations, create and deactivate listings, process refunds, make a report about stolen items, educate users about Airbnb policy, etc. Contact Solutions Lead Verification March 2018 – April 2019 Worked as an appointment setter calling customers and ask for 7 basic information that will make them qualify for the complimentary program. Teleperformance Loan Processor November 2015 – March 2018 Worked in one of the biggest banks in the US under several functions: 1. Outbound calls to existing mortgage customers to talk to them about refinancing. 2. Verified homeowners’ insurances. 3. Employment verification through calls or emails. EDUCATIONAL ATTAINMENT: Tertiary: JH Cerilles State College Balangasan District Pagadian City Bachelor of Science in Information Technology - Secondary: Zamboanga del Sur National High School Sta. Maria District Pagadian City - Elementary: Balangasan Central Elementary School Balangasan District Pagadian City - SPECIAL SKILLS:      Able to speak 3 languages (Tagalog, English, Cebuano) Excellent in Communication skills Email management and administrative task Answer supporting tickets and booking appointment with clients Dropbox / Google Drive Organization          Set-up and manage Social Media Accounts Receptionist duties (Answering occasional calls Customer service Oriented Cold Calling Sales and Marketing Transcription (transcribing voicemail, video or audio, podcasts, etc) Data researching Business Proposals Data reporting SOFTWARE PROFICIENCY:    Microsoft Word, Excel, Powerpoint Photoshop and Videopad CRM, Salesforce, Ring Central, Vicidial, Laravel, Slack, Tenfold, etc PERSONAL DATA: Birth Date: Age: Gender: Civil Status: Religion: Nationality: November 21, 1993 26 Male Single Roman Catholic Filipino CHARACTER REFERENCE: Rosemarie Miasco Teleperformance Supervisor - Shanika Daral Teledirect Supervisor - Jefelene Alutaya Contact Solutions Trainer - Mizpah Calomadre Team Leader - I hereby certify that the above information I have provided is true and correct to best of my knowledge Berkley Charles Kevin Galicinao