Berenice Chirinos Gonzales

Berenice Carmen Chirinos Gonzales Customer Operations | Client Success | Logistics & Warehouse Support Dublin 1, Ireland | - |-| linkedin.com/in/berenicechirinosgonzales Professional Summary Bilingual professional with 3+ years of experience in customer service, logistics support, and operations across hospitality, travel, and events. Hands-on experience using Warehouse Management Systems (WMS) and order management apps for supply tracking, stock control, and event logistics. Skilled in documentation handling (BOLs, invoicing, scanning), scheduling, and customer interaction within fast-paced environments. Proficient in Microsoft Office Suite, CRM tools, and logistics coordination, with a strong focus on accuracy, efficiency, and stakeholder communication. Fluent in English and Spanish. Core Skills • • • • • • • Logistics & Warehouse Coordination | Scheduling & Routing Documentation & Data Management (BOLs, Invoicing, Scanning) Customer Service & Client Relations | Issue Resolution WMS & CRM Systems (Amadeus, HubSpot, Salesforce – basic) MS Office Suite (Excel, Word, Outlook, PowerPoint) | Google Sheets Bilingual Communication: Spanish (Native), English (Fluent) Cross-Functional Collaboration: Drivers, Warehouse, Operations Professional Experience Operations & Events Supervisor The Port House, Dublin | May 2023 – Jun 2025 • • • • • Coordinated logistics and daily operations for restaurant and events. Used Warehouse Management Systems (WMS) to process supply orders, track inventory for the kitchen and restaurant, and ensure timely replenishment. Managed documentation, invoicing, and reporting with high accuracy. Acted as first point of contact for stakeholders, resolving operational and service queries efficiently. Collaborated with cross-functional teams (kitchen, logistics, suppliers) to streamline operations. Event Coordinator (Freelance) New Line, Madrid | 2022 • • • Oversaw end-to-end logistics for promotional and corporate events, including supplier coordination, scheduling, and on-site execution. Used event logistics apps and WMS tools to manage supply orders, stock, and delivery for events. Produced reports and documentation to ensure accuracy in event delivery. Travel Agent – Customer Engagement & Sales Viajes El Corte Inglés, Madrid | Aug 2022 – Dec 2022 • • • Processed customer bookings, payments, and documentation. Coordinated travel logistics and schedules while maintaining CRM records. Generated reports on customer insights and sales performance. Marketing & Business Analyst Intern WINP S.L., Madrid | Jan 2022 – May 2022 • • • Supported data collection and reporting for operational improvements. Managed administrative tasks including CRM database updates, ensuring accuracy for sales outreach. Assisted in market research and development of business proposals. Education & Certifications • • • Diploma in Business Analytics – IBAT College Dublin (2025) Bachelor’s in Tourism Management – Complutense University, Madrid -) Certificate in E-commerce & International Marketing – Nebrija University (2022) Technical Skills • • • • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Google Sheets | Trello | Slack | AI Tools for Reporting CRM Systems: HubSpot, Amadeus, Salesforce (basic) Logistics Systems: WMS (basic knowledge), parcel shipping platforms Languages • Spanish: Native | English: Fluent References Available upon request.