Benta Mukami Mbogo

00200, Nairobi Kenya | - |- Professional Summary . A result-oriented Development Studies and ICDL (International Computer Driving License) qualification professional seeking growth as I pave the way toward achieving my full potential in the national and community development sector. I have positively impacted and produced impressive results in the places I have been attached. Looking forward to working for an organization that will recognize and nurture my potential and provide an opportunity to display and hone my skills in a dynamic and stimulating environment that places equal importance on performance. Skills . Client service orientation Computer literacy Excellent verbal and written communication skills Strong phone negotiation and persuasion abilities Proven track record of meeting and exceeding sales targets Exceptional customer service and relationship-building skills Ability to quickly build rapport with clients Proficient in CRM software and sales tools; salesforce, hubspot, zoho Highly organized with excellent time management skills Resilient and able to handle rejection with a positive attitude Team player with strong collaboration skills Accounting Software proficiency; Quickbooks Account payable and receivable; create and manage vendors, record and track invoices, process payments, reconcile accounts, and generate reports Bookkeeping and bank reconciliation; Journals and Ledgers Data entry WORK HISTORY . Customer Service and administrative support 01/2021- 01/2023 JSO INTERIOR LIMITED – Nairobi, Kenya Customer Service, sales and finance01/2022 – 11/2023 BRIGHTSIDE CONSULTING LLC – Remote: Houston, TX Collected data, input records and protected electronic files. Customer care agent Virtual assistant Created and updated records and files to maintain document compliance. Assisted customers in selecting and purchasing products, providing product information and recommendations based on their needs. Achieved top sales performance within the team, consistently exceeding monthly sales targets by 15%. Developed and maintained a loyal customer base through exceptional customer service and building strong relationships. Handled customer inquiries, resolved complaints, and ensured customer satisfaction. Participated in product training sessions to stay updated on new features and benefits, enabling effective sales presentations. Delivered top-notch administrative support to office staff, promoting excellence in office operations. Scheduled appointments and meetings, organized materials and prepared rooms. Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports. Utilized financial software to prepare consolidated financial statements. Education . Bachelor of science Development Studies 07/2022 Jomo Kenyatta University of Agriculture And Technology- Kenya Second class honors ICDL (International Computer Driving Licence) 2017 Wang Point- Kenya Certifications . ICDL- International Computer Driving License CRM- Customer Relationship Management CPA - Certified Public Accountant Book keeping in Quickbooks