Benson John Casinillo Millanar

BENSON JOHN MILLANAR EDUCATION PROFILE A recent graduate from Rizal Technological University in the Philippines where I completed my bachelor’s in Education Major in Computer. I've worked as a Customer Service Representative and I have consistently delivered outstanding results, high satisfaction rate from customers and innovative team strategies. I'm into sports and loved to engage with people. I also like to catch up playing games online. I excel at conducting root cause analysis, identifying consumer insights, and translating them into effective marketing strategies that deliver measurable results. Secondary Sto. Niño Catholic School- Junior High School  Award: Performing Artist of the Year WORK EXPERIENCE February 16, 2000 CONTACT PHONE: - SOCIAL MEDIA www.facebook.com/benson.millanar/ EMAIL:- Ibex Global Philippines July 18, 2022 to January 25, 2024. Customer Service Representative Handled a pure voice telecommunications account by answering inbound calls and, if necessary, making outbound calls. Processing customer adjustments helps to keep financial accounts in order. Collects client information and analyzes customer needs to make recommendations to management about potential products and services. Metrics: AHT, Net Promoter Score, Call Resolution, Attendance Reason for leaving: Learn new skills and experience a new environment. Concentrix February 7, 2024 to February 17, 2025. Customer Service Representative An e-commerce account where our customers contacted us via chat and email. Assisting clients and third-party vendors with business operations. Manages outsourced data input, product returns, order processing and delivery, and consumer refunds. Metrics: TPH, First Response Time, Customer Effort Score, Attendance Reason for leaving: Career Growth SKILLS Customer service Attention to detail Leadership Presentation Skills 2 Senior Secondary Jose Rizal University- Senior High School Technical Vocational Strand – Computer Primary Sto. Niño Catholic School- Elementary DATE OF BIRTH: 0 Tertiary Rizal Technological University- Bachelor of Secondary Education major in Computer  Award: Dean’s Lister 4 6