1586 Plainville Dawis Road, Talisay City
Cebu, Philippines 6045
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BASIC SKILLS • Customer Support• Product Presentation
• Technical Support• Network Equipment
• Marketing Assistance• Computer Anti-virus and security
• Project Implementation• Basic PC troubleshooting
• Analysis and Resolution• Windows Operating System
ADVANCED SKILLS • Lead Generation
• Social Media Management/Marketing
• Web Research
• Virtual Assistance
• Data Entry
• Video Editing
• Microsoft Office
CHARACTERISTICS • Outstanding customer experience and client interfacing skills
• Excellent communication skills both oral and written
• Ability to perform well individually and cooperatively
• High adaptability and versatile in handling immense workload
• Open to suggestions, willing to be trained
• Excellent comprehension and retention
JOB EXPERIENCE • Upwork
July 2017 – to Present
Working part time as a social media manager, web researcher, lead generation specialist, data entry/cleanup specialist and virtual assistant
• IBM & LENOVO PRODUCT MANAGER, NG KHAI DEV CORP
February 2017 – January 2018
Customer facing role
Troubleshoots the client’s IT issues and is in-charge of problem solving in a timely and orderly manner
Technical Pre/Post Sales in-charge of servers, storage, network, and IT security products
Troubleshoot operating systems for PC and servers
Survey, design, recommend, and implement IT solutions for clients
Conducts IT training and seminars for clients
Distributor relationship management
Present and demonstrate IT products in client conferences
• TECHNICAL SUPPORT REPRESENTATIVE LEVEL 2, TELSTRA
January 2015 – February 2017
Provides end to end customer service and technical support to Telstra mobile customers over the phone (activations, faults, deliveries)
• CUSTOMER SERVICE REPRESENTATIVE, CONVERGYS (COMCAST)
February 2013 – October 2014
Provides chat support to customers specifically on sales and billing
CERTIFICATIONS • IBM Certified Database AssociateMay 20, 2017
Informix 11.70 Fundamentals
• IBM i2 iBase Support Professional v1May 12, 2017
• IBM BigInsights Sales Professional v1May 5, 2017
• IBM Certified Database AssociateApril 26, 2017
DB2 9 Fundamentals
• IBM Security Web Fraud Sales Professional v1April 3, 2017
• Cisco Certified Network Associate November 9, 2016
Cisco ID No: CSCO-
TRAINING • Kaspersky Endpoint Security and ManagementMarch 27-28, 2017
Fundamental Certification by iSecure Networks Inc.
• CCNA 200-125 V3.0 Bootcamp TrainingSeptember 26-October 1, 2016
Rivan IT Cebu
SEMINAR • SAP Business One Session by Fasttrack SolutionsApril 26, 2017
• Cyber Security Seminar by Rivan IT CebuMarch 9, 2017
• HP Basic Networking Seminar by Rivan IT Cebu November 12, 2016
EDUCATION • University of Cebu, June 2006-March 2010
Bachelor of Science in Information Technology
• Pardo National High School, June 2002-March 2006
LINKEDIN • linkedin.com/in/benson-gale-mausisa-57a622146
