Benshir Layoso Jr.

BENSHIR LAYOSO JR.- - Professional Summary Adaptable and reliable professional with hands-on experience in customer-facing and fast-paced team environments. Strong communicator with a positive, solutions-focused mindset and a proven ability to work collaboratively while managing responsibilities independently. Committed to continuous learning and contributing to team success through efficiency, accountability, and a strong work ethic. Education World Citi Colleges Associate's degree in Aircraft Maintenance Technology La Consolacion College Major in Science Technology Engineering and Mathematics La Consolacion College Secondary Education Professional Experience Administrative Assistant March 2025- Present BLL Cosmetics Manufacturing Provided day-to-day administrative support to ensure efficient office operations. Managed scheduling, document preparation, and internal communications. Assisted in employee onboarding by scheduling orientation, and ensuring smooth integration of new hires into the team. Coordinated with accountant for payroll processing ensuring accurate records. Tier-2 Customer Support Agent October 2024 - January 2025 Trak Racer Skill Strategic Leadership CRM Software Managed daily account operations and maintained accurate records. Conducted sales activities, achieving and exceeding targets. Handled inbound and outbound calls to address customer needs. Built and maintained strong, long-term customer relationships. Responded promptly and professionally to customer inquiries. Resolved customer issues efficiently, ensuring satisfaction Collaborative Work Style Critical Thinking Phone Collection Agent Collaborative Communication Speedypaidloans, LoansMyPayroll, Ecash2Go Adaptability & Flexibility Inventory Management Data Entry & Record Keeping Payroll Processing July 2024 - September 2024 Communicated effectively with clients to address overdue payments while maintaining professionalism and respect. Assisted customers in understanding payment options and creating manageable plans to settle accounts. Ensured accurate documentation of client interactions and account updates. Consistently met performance goals, demonstrating commitment and reliability. Administrative Assistant August 2023 -June 2024 Var-Orient Shipping Co., Inc., Acted as the first point of contact, handling inquiries and guiding applicants to appropriate departments. Coordinated with clients to ensure smooth sorting and transfer of applicants to designated teams. Assistant Barista - On call December 2023 Hotel Okura Manila Assisted baristas in preparing coffee and beverage orders, ensuring timely and accurate service. Took customer orders and provided excellent customer service in a fastpaced environment. Maintained cleanliness of workstations, including washing dishes and cleaning equipment. Stocked supplies, refilled condiments, and ensured inventory was wellorganized. Supported team members during peak hours by multitasking and maintaining efficiency. Accessibility Support Assistant - Seasonal March 2015- November 2019 International PARA Bowling Tournament Served as the first point of contact for international players with disabilities and their coaches, ensuring a welcoming and supportive experience. Assisted with luggage handling, transportation, and event logistics from arrival to departure. Provided physical support and addressed various needs, including accessibility requirements and personal requests. Facilitated smooth communication between players, coaches, and event organizers. Ensured a positive and inclusive environment by offering personalized assistance and exceptional customer service.