BENN BRYCE GUMABON
1117-I Julio Nakpil St. Paco, Manila -
-
Education:
TERTIARY:B.S. Hotel and Restaurant Administration-)
University of the Philippines
Diliman, Quezon City
SECONDARY:Saint Mary’s Academy-)
Baliuag, Bulacan
ELEMENTARY:Saint Mary’s Academy(1988 -1994)
Baliuag, Bulacan
Work Experience:
Teledirect Philippines [June 2015 – Present]
McKinley Hill, Taguig
Online Strategist for Google
Roles and Responsibilities:
● Sell to potential clients Google Adwords advertising through finding needs and value proposition
● Optimize AdWords accounts to make sure customers get the best results from their advertising with Google
● Upsell customers’ budget to make them more competitive
● Convince customers to reactivate their paused accounts
ShipServ C. I. [February 2011 – July 2015]
UN Avenue, Manila
Team Lead - AMERS
Roles and Responsibilities:
● Calls prospective clients and persuades them to subscribe to online ads or agree to a contract
● Sell the smartsupplier software to help clients manages their purchasing tasks
● Profiles and manages accounts
● Makes presentations and attends team meetings
● Manages and ensures team targets are reached
Infosys BPO [August 2010 – December 2010]
Taguig City Philippines
Outbound Sales Representative for TWG Insurance
Roles and Responsibilities:
● Calls prospective clients and present product
● Answer queries and client concerns
● Aims to achieve monthly individual and team targets
● Attends team meetings and shares best practices with colleagues
Etelecare Global Solutions [August 29, 2005 – December 31, 2009]
Ayala Makati, Philippines
Sales Service Associate 3
Roles and Responsibilities:
● Answers phone and responds to customer's question/queries
● Sells and up sells product/services then places customer's orders in order entry system
● Provides customers with product and service information
● Transfer customer calls to the appropriate departments
● Identifies and resolves customer's issues
● Documents and alerts the supervisor of trending in calls
● Manages team and sets targets to ensure maximum productivity
● Deals with customer complaints referred by team members
● Performs other duties as assigned
● Actively participates in different team drives, adherence to policies and procedures, and creation of motivational strategies to drive quality performance
Accomplishments:
● Sprint Inbound Sales Associate [December 2007 – December 2009]
● Promoted to Sales Service Associate 3 [July 2008]
● Promoted to Sales Service Associate 2 [July 2006]
● Vonage (VOIP) Inbound Sales Associate [August 2007 November 2007]
● Top 10 sales representative – AOL prospecting [April and May 2006 ]
● AOL (America Online) Sales Associate [June 2005 August 2007]
The Red Crab Seafood and Steaks (October 2002 July 2005)
Alabang
Dining Supervisor
Roles and Responsibilities:
● Provide excellent service to all patrons
● Brief staff on station assignments
● Lead dining staff in keeping standards in service
● Handle customer concerns and complaints
Skills:
● Basic reading, writing, and arithmetic skills
● Computer literate with the ability to learn customer service software applications
● Good verbal and written communication skills
● Good listening skills
● Ability to multitask in terms of being able to use different computer programs while dealing with customers on the phone
● Ability to work closely with other team members and departments
● Proficient in basic Microsoft applications
● Flexible to changes (ex: shifting schedules, inbound/outbound calling, etc.)
References:
Ivan Esguerra - Supervisor (eTelecare Global Solutions-
Liza Vasquez - Supervisor (eTelecare Global Solutions-