Benjumin Estorias

Benjumin Estorias - •-• [www.linkedin.com/in/benjumin-estorias-0077b7208] OBJECTIVE Customer support professional with 6 years of experience in managing chat, email, and phone communications and a total of 9 years of experience working in the BPO industry. Adept at resolving issues quickly and delivering top-tier service to maintain high customer satisfaction. Seeking to leverage my expertise in a dynamic role to enhance customer experiences and contribute to team success. CORE COMPETENCIES ●​ Accountability and Performance Tracking ●​ Effective Communication ●​ Leadership and Team Management ●​ Multitasking ●​ Adaptability ●​ Meeting and Event Coordination ●​ Problem-Solving ●​ Attention to Detail ●​ Thrive in a fast-paced environment TOOLS PROFICIENCY ●​ Aircall ●​ Paddle ●​ Skype ●​ Sipgate ●​ Google Meet ●​ Social Media Platforms ●​ Zendesk ●​ Gmail ●​ Slacks ●​ Microsoft Products ●​ Shopify EXPERIENCE SupportYourApp 1st Project (MacPaw) Ukraine, Kiev Role Sept 2018 - Dec 2024 ●​ ●​ ●​ ●​ ●​ Assisted customers via email, chat, and calls Resolved software issues, and performance concerns Provided step-by-step guidance for software usage Diagnosed and resolved compatibility issues with macOS Promoted as a Mentor Benjumin Estorias - •-• [www.linkedin.com/in/benjumin-estorias-0077b7208] SupportYourApp 2nd Project (Yotoplay) London, England Role Dec 2024 - Jan 31, 2025 ●​ ●​ ●​ ●​ ●​ Assisting customers via email and chat Resolving order issues, returns, and refunds through Shopify Providing solutions for defective or malfunctioning devices Tracking orders and handling delivery issues Helping customers set up and use their Yoto Player or Mini SupportYourApp 2nd Project ((CleanCloud + UserCentrics)) United Kingdom Role Feb 6, 2025 - April 2025 ●​ ●​ ●​ ●​ ●​ ●​ ●​ Responding to customer inquiries via chat, email, and phone. Troubleshooting software issues and providing solutions Assisting with system setup and configurations Helping customers manage their subscriptions and billing Diagnosing technical issues and escalating them to the development team 24/7 Intouch PH (Customer Service Representative For Netflix) Quezon City, Philippines Role​ 2017 - 2018 ●​ ●​ ●​ ●​ Answering customer inquiries via chat and phone Troubleshooting Order processing and billing assistance Educating customers on new features and content​ Results Companies PH (Phone Support For Sprint, Virgin Mobile and Assurance Wireless) Pasig City, Philippines Role 2014 - 2017 ●​ ●​ ●​ ●​ ●​ ●​ Answering customers inquiries via phone Resolving billing disputes, payment issues, and service interruptions Assisting with troubleshooting mobile devices, network issues, and plans Providing information on mobile plans, upgrades, and promotions Documenting interactions for quality assurance Promoted as Retention Officer and SME Benjumin Estorias - •-• [www.linkedin.com/in/benjumin-estorias-0077b7208] EDUCATION Technological Institute of the Philippines BS Computer Science and Programming Quaipo, Manila | June 2009 - 2013 | Undergraduate Secondary School Gregorio Perfecto High School Tondo, Manila | June 2004 - 2008​ ​ Elemetary School Isabelo Delos Reyes Elementary School Tondo, Manila | June 2000 - 2004