Benjo Francisco

Benjo Francisco 403 Arellano Street, Zamboanguita, Negros Oriental 6218 Email:-Contact Number:- PROFESSIONAL SUMMARY Customer Service Representative with more than 7 years of professional customer service and leadership experience. Customer service oriented and successful in troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. SKILLS Excellent problem-solving abilities Excellent communication skills Skilled in call center operations Committed to maintaining data integrity Exceptional workflow management Strong problem-solving aptitude Adheres to customer service procedures Customer interface expertise Familiarity with Key Performance Indicators (KPIs) Avaya Software knowledge WORK HISTORY Customer Service Representative, (December 2010 - December 2017) Qualfon - Dumaguete Philippines Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Asked open-ended questions to assess customer needs. Freelancer, (February 2017 - November 2017 Part Time) Dedicated to continuously improving sales abilities and product knowledge. Editing orders and updating profit for an online store Research and Data Entry (Project Based) Gathering and researching of data for Census in a particular state in Australia through Ms Excel Freelance Customer Service Chat Support (January 2018 – August 2018) Assisting customers for an online Radio Station Servers Answers customers inquiries and technical issues EDUCATION BACKGROUND University of San Jose - Recoletos 2009 Bachelor of Science in Nursing