BENJIE MAGDASAL
VIRTUAL ASSISTANT
live:.cid.f4d8f916d7a2792c
Cebu, Philippines 6000-bit.ly/benjiemagdasal1
PROFESSIONAL OBJECTIVES
Proactive and results-oriented customer service specialist with a proven track record of exceeding customer expectations. Seeking career
advancement and a challenging work environment as a Virtual Assistant. I am committed to producing high-quality work and surpassing
client demands.
EDUCATION
Bachelor of Science in Information and Technology
Cebu Institute of Technology - University
Natalio B. Bacalso Ave.
WORK EXPERIENCE
Customer Service Specialist
ePerformax Contact Centers and BPO | September 2022 - July 2023
Computer System Servicing
Providing exceptional customer service: Interacting with
customers in a friendly and professional manner, answering their
questions, and addressing their concerns or complaints. Ensuring
that customers have a positive experience and feel valued.
CERTIFICATES
Taking and processing orders: Receiving customer orders over
the phone, accurately entering them into the point-of-sale
system, and confirming the order details with the customer.
Managing multiple orders simultaneously during busy periods and
ensuring order accuracy
University of Cebu Main Campus
6000, J. Alcantara St-
Virtual Assistance, SMM with Bookkeeping, Lead
Generation, Content Creation, Web Design and SEO
VA Training PH-
Top Performer for the 2nd Quarter of 2022
Concentrix CVG Philippines-
EXPERTISE
Social Media Marketing and Online Marketing
Strategy & Planning
Platform & Content Marketer
Community Management
Social Commerce Leader
Influencer Marketing and Partner Program
Paid Advertising Design & Photo/Video
Production
Video Editing
Footage Organization
Video Cutting and Trimming
Audio Editing
Color Correction and Grading
Tiles and Text
Visual effects
Audio Mixing
Storytelling and Narrative Structure
Exporting, and Delivery
Assisting with inquiries and providing information: Answering
customer inquiries about menu items, ingredients, promotions,
delivery options, and any other questions they may have. Provide
accurate information and offering recommendations as needed.
Resolving customer issues: Handling customer complaints or
concerns and taking appropriate actions to fix them. Addressing
order mistakes, coordinating with the store, or offering
compensation when necessary.
Upselling and cross-selling: Suggest additional items, promotions,
or upsizing options to customers to increase their orders and
sales. Providing recommendations based on customer
preferences and promoting new or featured products.
Customer Service Specialist
Concentrix CVG Philippines | August 2021 - August 2022
Customer Support: Interacting with customers in a friendly and
professional manner, both over the phone and through written
communication channels, to address their inquiries, concerns, and
technical issues. Providing accurate information and guidance to
customers regarding telco products, services, billing, and
troubleshooting procedures.
Troubleshooting Technical Issues: Assisting customers with
technical problems related to cable, internet, phone, or other
Comcast services. Troubleshooting issues remotely, diagnosing
problems, and guiding customers through appropriate steps to
resolve their technical difficulties.
Graphic Design
Corporate Branding and Collateral Materials
Project Management
Appointment Setting, Email organizer, SEO
TOOLS
Issue Resolution: Resolving customer complaints and issues
effectively and efficiently. Investigating problems, escalating
complex issues to higher-level support if necessary, and ensuring
timely and satisfactory customer resolution.
Google Suites
Office 365
Sales and Upgrades: Identifying sales opportunities and promoting
Comcast's products and services to customers. Providing
information about available upgrades, packages, and promotional
offers and assisting customers in making informed decisions about
their service plans.
Filmora 11
Canva
Adobe Photoshop
Adobe Premiere
Adobe After Effects
✓
✓
✓
✓
✓
Trello
Asana
Monday.com
Notion
ZOHO
✓ Pinterest
✓ Slack
✓ Meta for Business
SKILLS
Order Processing and Service Activation: Assisting customers with
placing new service orders, verifying account details, and
scheduling installations or service activations. Coordinating with
relevant departments and technicians to ensure a smooth and
timely process.
Customer Retention: Utilizing retention techniques and strategies
to address customer concerns, retain customers, and prevent
cancellations or downgrades of services. Offering appropriate
incentives or solutions to maintain customer loyalty.
Complaint Documentation: Accurately documenting customer
interactions, issues, and resolutions in the customer relationship
management (CRM) system or other designated software
platforms. Maintaining thorough and organized records of
customer interactions for reference and follow-up purposes.
Team oriented
Problem solver
Hard work
Ethic organized
Detail-oriented
Resourcefulness
Time Management
Communication
Reliability
Compliance and Quality Assurance: Adhering to policies,
procedures, and compliance standards. Following established
quality assurance guidelines to ensure service excellence and
customer satisfaction.
HOBBIES
badminton
Billing and Account Management: Assisting customers with billing
inquiries, explaining charges, and clarifying billing statements.
Handling account-related tasks such as setting up new accounts,
changing existing accounts, and processing payments or
adjustments as necessary.
Continuous Learning: Keeping up-to-date with products, services,
policies, and industry trends through training sessions and selfstudy. Continuously enhancing product knowledge and staying
informed about new features and offerings.
running
music
