Benjie Gallego

I’m Benjie Gallego, a highly organized and detail-oriented professional with a background in customer service, administrative support, compliance, and client management. With over five years of experience at Citibank, I have developed a solid foundation in handling client onboarding, Know Your Customer (KYC) processes, risk evaluation, and customer issue resolution across multiple departments.

My experience as a KYC Analyst equipped me with the ability to review complex documentation, conduct enhanced due diligence (EDD), and ensure regulatory compliance across corporate banking accounts. I worked closely with internal stakeholders, including legal, compliance, and operations teams, to ensure seamless coordination and adherence to global standards. I was also responsible for monitoring expiring records, preparing reconciliation reports, and escalating high-risk findings, demonstrating both my analytical skills and risk awareness.

Before that, I served as a Customer Solutions Officer, where I engaged directly with clients via chat, email, and outbound calls. I resolved technical issues, provided product guidance, and coordinated internally to address customer concerns efficiently. This role strengthened my communication skills and taught me the value of empathy, precision, and responsiveness in every interaction.

In addition to my corporate experience, I have a background in quality assurance and assembly gained from my time at Hitachi in Japan, where I followed strict production standards and collaborated with multicultural teams. This gave me a solid appreciation for efficiency, accuracy, and teamwork.

I am proficient in tools such as MS Office and Google Workspace, and have experience with CRM systems. I am also capable of light social media content handling and basic editing.

What sets me apart is my adaptability, dedication to producing high-quality output, and a calm yet proactive approach to problem-solving. I enjoy working in a fast-paced environment where I can contribute to both customer satisfaction and operational efficiency. I am also open to continuous learning and training that helps me grow in my role.

I am now seeking a full-time remote opportunity where I can leverage my skills in communication, coordination, and service delivery to support teams and exceed client expectations. I look forward to contributing to a company that values integrity, reliability, and collaboration.