Benjamin Smith

 Benjamin Smith Calle Andarella, 2, Valencia, 46950- - PERSONAL STATEMENT I am hard working, trustworthy and reliable. I have excellent communication skills and enjoy a challenge. I aim to excel in everything I do and always give 100%. If given the opportunity to work for your organisation I will not let you down. I am a Native English Speaker with professional level written and spoken capabilities and a proven track record of success in both customer service and sales roles. I have relocated to Valencia and wish to expand on my career here and constantly improve my prospects and those of my employer. PROFESSIONAL EXPERIENCE Senior Support Worker at Eastbank Supported Living- September 2017 -July 2108 Hereford, UK Responsibilities: Working as a support worker with service users with complex needs to a high standard Dealing with sensitive issues in an emphatic and caring manner Assisting service users in ‘end of life’ situations Sales & Trading Specialist at Xenon Tech Solutions for UFX- December 2016 - September 2017 Barcelona, Spain Working for this company helped me take my sales capabilities to a higher level. Speaking to potential clients from all over the world in a high octane extremely professional sales office. Responsibilities: Calling from a large data base of demo users and converting them to paid clients with a minimum sign up fee of $500 Repeatedly met and surpassed sales targets and generated consistent sales and a loyal client base for the platform Sales Representative at Market Securities Europe – June 2016- December 2016 Barcelona, Spain Working at this company introduced me into a goal orientated and pressure driven sales environment and enabled me to work towards targets and reach sales aims, improving on my communication and sales skills even further. From my experience here I feel fully capable in a sales role and have showed a consistently high standard of reaching targets and selling products. Responsibilities: Generating leads and following up prospective clients Closing deals in an efficient and customer service orientated way Providing excellent customer care through communication and detailed explanation skills Senior Support Worker at Pepenbury– March 2014-June 2016 Tunbridge Wells, Kent, UK Working at Pepenbury was an extremely rewarding and also very challenging role. Working in a residential care home with 6 service users I learnt to work effectively in a small team and to produce work to highest standards. The hours were long but this didn’t affect my standard of work. Responsibilities: Providing first class care to adults with learning disabilities such as autism and Asperger’s. Producing risk assessments and care plans Dealing with safeguarding issues Supporting service users with all aspects of their lives including hygiene, finances and nutrition Assistant Manager at Coral Bookmakers– May 2010-Febuary 2014 Central London, UK Working in a busy betting office in central London was an extremely high octane and fast paced job. It was customer facing and a high level of customer service was integral to the role. Responsibilities: To process all transactions correctly and pay out accordingly if necessary Using till software systems To devise rotas for staff Using Microsoft office to process paperwork To liaise with other shops on a number of issues such as staffing and customer matters Retail Customer Assistant at Topshop- December 2007- February 2010 Oxford Circus, London Part-time position, working in a flagship London store. I dealt with customers face to face and also handled stock taking and visual merchandising tasks. EDUCATION Higher Education University of Leicester: BA (Hons) 2:1, History A-Levels Southfields Community College, London: History: A, Physical education: A, Religious studies: B GCSE’s, Southfields Community College, London: English: A, Maths: B, Science B, Physical education: A ,History: A PERSONAL INTERESTS I enjoy reading, participating in sports, travelling and socialising. I also write sports articles and screenplays in my spare time. LANGUAGES English – Native Spanish – Intermediate REFERENCES Available on request.