Benjamin Osioh

BENJAMIN OSIOH Email:- Professional Summary A highly motivated professional with a passion for delivering exceptional customer experiences. Extensive expertise in customer service, administrative support, and complaint resolution. Skilled in communication, problem-solving, and maintaining a positive approach in highpressure environments. Proven ability to address inquiries effectively, resolve customer issues, and uphold operational excellence. Key Skills • • • • • • Customer Service Excellence Problem-Solving and Complaint Resolution Strong Written and Verbal Communication Multitasking and Deadline Management Positive and Friendly Customer Interaction Computer Proficiency and Email Management Professional Experience Chief Administrative Officer Ardsons Limited | Oct 2014 – Nov 2021 • • • Delivered exceptional customer service by resolving inquiries and escalated complaints efficiently. Coordinated administrative and logistical tasks to enhance operational workflows. Developed and implemented systems to streamline processes, ensuring high accuracy and minimal errors. Public Relations Officer Skillz Factory Limited | Mar 2007 – Jun 2009 • • • Acted as the primary point of contact for customers, ensuring prompt and friendly service. Resolved customer complaints in a timely and satisfactory manner. Provided actionable feedback to management for improved customer satisfaction. Education • • BSc Sociology, Delta State University, Abraka | Sep 2009 – Oct 2012 Diploma in Law, Delta State University, Oleh Campus | Feb 2002 – Mar 2005 Certifications • • • • IT Support Technician, Oct 2024 Scrum Master Training, Dec 2022 Diploma in Workplace Safety and Health, May 2015 Diploma in Human Resources, Jun 2015 Awards and Recognition • Employee of the Year – Ardsons Limited, Dec 2015 References Anthony Ardern Ardsons Limited - |- 2