Benjamin Osarfo

Benjamin Osarfo -| - | www.linkedin/benjamin-osarfo SUMMARY ● ● ● ● ● ● Dynamic professional with extensive experience in retail management, hospitality operations, and marketing. Proven expertise in inventory management, cash handling, and operational excellence. Strong leadership and coaching abilities, fostering collaborative cultures and driving high performance. Skilled in data analysis, AI tools, and graphic/web design. Leveraging emotional intelligence and effective communication to deliver exceptional customer experiences. Currently pursuing an honors degree in Health Science. EDUCATION African Leadership Experience (ALX), 2024 Virtual Assistant August 2024 - Oct African Leadership Experience (ALX), 2024 AI career Essentials. March 2024 - May University of the People, Sept 2021 - Apr 2025 Bachelor of Science in Health Science ● Key Courses: Human Anatomy and Physiology, Psychopathology and Mental Health, Infectious Diseases, Health Science 1&2, Infectious Diseases, Nutrition, etc. WORK EXPERIENCE Administrative Officer, Nov. 2022 - June 2024 Farmland Plan Consult, Accra. ● Implemented a cloud-based property management system, reducing paperwork and improving document access by 50%, facilitating faster client transactions. ● ● Developed and executed a targeted social media campaign, increasing property inquiries by 30% and attracting a wider audience for listed properties. Efficiently organized and scheduled meetings with stakeholders, ensuring seamless communication and project updates, resulting in a 15% improvement in project timelines. Community Moderator, Remote Atlantis Centralized Exchange, Seattle, W.A. ● ● ● June 2022 - date Increased user interaction by 20% through proactive engagement, addressing cryptocurrency-related inquiries, and sharing educational content on platform features and updates Successfully resolved 90% of user complaints and disputes within 24 hours by providing clear, respectful communication and escalating issues to the support team when necessary. Reduced instances of spam and inappropriate posts by 40% within three months by consistently enforcing community rules and guidelines across all Atlantis Exchange social media and communication platform Retail Store Manager Gyacus Links, Accra. May 2018- Nov. 2022 • Monitored inventory, cash, and payroll processes to keep the location running smoothly. • Delivered exceptional sales results across product lines using promotions, merchandising, and customer engagement strategies. • Built a collaborative culture and enhanced teamwork, increasing responsibility and holding teammates accountable. • Used excellent verbal skills to engage customers in conversation and effectively determine their needs and requirements. • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement. • Created effective business plans to focus strategic decisions on long-term objectives. • Evaluated inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked. Guest House Manager Rocky Hills Guest House, Accra. October 2014 to March 2016 • Handled guest complaints and offered complimentary services for hardship cases. • Managed labor and property expenses to achieve maximum flow-through to the bottom line. • Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share. • Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes. • Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills. • Improved operational execution through attention to detail and adherence to company standards and philosophies • Oversaw the execution of opening and closing procedures to the desired standard. • Planned and executed strategies to increase business and drive productivity growth. • Covered daily business requirements with well-organized schedules and properly delegated assignments. Marketing Officer March 2013 – September 2014 Regency View Estates, Accra • Optimized property prices based on market conditions and current buyer trends. • Provided comprehensive support by developing networks of attorneys, mortgage lenders, and contractors for client referral. • Helped buyers obtain financing and locate desirable properties within desired areas. • Planned and executed strategies to increase business and drive profit growth. • Delivered exceptional customer service to bolster strong relationships and build positive experiences. • Advertised properties to the general public via networking, brochures, ads, and multiple listing services to maximize exposure VOLUNTEER ACTIVITIES Health Education and Promotion Volunteer Jun 2020 - present Collaborated with a team of 10 health professionals to deliver comprehensive health education and promotion annually in rural communities within the Dodowa district, Greater Accra Region, Ghana. Focused on disease prevention, hygiene, and nutrition to empower individuals with essential health knowledge and foster healthier behaviors SKILLS Data Analytics (Excel) Graphic / Web Design Microsoft Office Suite Google workspace HTML, CSS, Javascript, Emotional Intelligence Good Communication Skills Customer service Critical thinking Growth Mindset Project Coordination Project Management Operations Management Leadership A good team player INTERESTS Environment protection And wildlife conservation Youth Empowerment Rural Health Education and Promotion LANGUAGES Akan(Twi) - Native English - fluent Spanish- Beginner