Benjamin Opaleye | Freelancer Resume

Benjamin Opaleye Customer Service Representative Dedicated and detail-oriented professional with 2+ years of experience in customer service, virtual assistance, and administrative support. Proven ability to manage client communications, coordinate tasks and projects, and deliver high-quality support that enhances operational efficiency. Skilled in scheduling, data management, content creation, and team coordination, with a strong commitment to client satisfaction and timely task completion. Adept at using digital tools to streamline processes and provide seamless support to businesses and teams. WORK EXPERIENCE NATIVE CAMP Remote Client Support ● Managed real-time June 2025 – Present interactions, adapting quickly to different customer needs and expectations ● Demonstrated calm, empathetic communication while addressing questions and resolving concerns in time-sensitive situations. ● Delivered personalized support to international clients, ensuring clear communication and positive engagement ● Maintained high satisfaction ratings through patience, empathy, and professionalism. KRABEL MUSICALS General Manager June 2024 – Feb 2025 ● Supported the CEO in executing decisions and following up on assigned tasks ● Helped coordinate programs such as music classes and an excursion for students ● Managed client communications and responded to inquiries. EXCELERATE October 2024 Digital Marketing Intern ● ● ● ● Worked collaboratively with a remote team to support the execution of digital projects Assisted in organizing project materials and contributing ideas during team discussions Participated in strategy meetings and contributed ideas to improve audience engagement. Developed adaptability and teamwork skills in a structured, fast-paced environment FREELANCE Virtual Assistant ● Managed client communication and scheduling tasks efficiently ● Demonstrated proficiency in handling digital tools and remote workflows ● Developed strong organizational and problem-solving skills September 2024 EDUCATION Bachelor of Technology - Mechanical Engineering Rivers State University, Port Harcourt, Nigeria Nov 2024 CERTIFICATIONS Salesforce Certified Platform Administrator Sep 2025 Salesforce; African Leadership Xcelerator Salesforce Certified Platform Foundations June 2025 Salesforce; African Leadership Xcelerator Professional Foundation April 2025 African Leadership Xcelerator Virtual Assistant Oct 2024 African Leadership Xcelerator Artificial Intelligence Career Essentials (AICE) May 2024 African Leadership Xcelerator Workforce collaboration and development June 2020 Young African Leadership Initiative PROJECTS Zendesk Customer Service Role: Customer Service Agent ● Managed customer tickets by reading complaints and drafting professional responses. ● Developed strong communication and problem-solving skills. Skills: Customer Support, Ticket Management, Communication, Problem-Solving, CRM Tools Trello Customer Service Task Management Role: Customer Service Coordinator ● Organized and tracked customer support tasks and team workflows using Trello. ● Ensured completion of support activities and clear team collaboration. Skills: Task Management, Customer Support, Workflow Organization, Team Collaboration, Attention to Detail Shopify Product Listing & Customer Support Role: E-commerce Support Specialist ● Added and maintained accurate product listings on Shopify. Skills: Shopify, Product Listing, Communication, Attention to Detail Travel Pack Project Role: Virtual Assistant / Planner ● Developed a complete travel pack including entry/exit information, cultural etiquette, event details, budget, and itinerary. ● Ensured clear, organized documentation for easy use. Skills: Research, Organization, Documentation, Attention to Detail, Planning Salesforce Admin Project – Allied Kicks Role: Salesforce Administrator ● Configured login security controls: login hours, IP restrictions, and trusted networks for a new sales team. ● Implemented role-based access and sharing rules for Opportunities, Cases, Tasks, and Accounts Receivable. ● Set up Permission Sets & Permission Set Groups to provide flexible, granular access for managers and team members. ● Enabled Multi-Currency for EMEA regions and Field-Level Security to protect sensitive data. ● Designed Opportunity Teams to facilitate collaboration while maintaining controlled visibility. SKILLS ● Zendesk ● Attention to Detail ● Salesforce ● Customer Support ● CRM Tools ● Professional Written Communication ● Shopify ● Task Management ● Ticket Management ● Problem-Solving ● Workload Prioritization ● Workflow Organization ● Data Entry ● Time Management ● Product Listing ● Organization Skills ● Google Workspace ● Remote Work ● Microsoft Office Suite