Benjamin Ogunbowale

PROFILE Passionate Customer Experience Specialist with experience in diverse industries, including Banking, CFD Forex, insurance, and Real estate. Demonstrated ability to provide personalized solutions to customers, enhance customer satisfaction, and exceed business goals. Strong OGUNBOWALE BENJAMIN CUS T OME R E X P E RI E NCE S P E CI AL I S T communication and problem-solving skills combined with a customerfocused mindset and proven knowledge in data anlytics . Ability to effectively manage customer relationships and deliver exceptional customer experiences. EXPERIENCE EDUCATION ESEI INTERNATIONAL BUSINESS SCHOOL (Barcelona Spain) Masters in Digital Marketing 2023 MBA Covenant University 2017 LOCA BARCELONA (C/ D'ARAGO, 259 PRINCIPAL 2B, BARCELONA SPAIN(TOURIST SHORT-TERM RENTAL DEPARTMENT)2023-PRESENT CUSTOMER SUPPORT SPECIALIST Developed advance excel template to BSC BOWEN UNIVERSITY 2013 monitor inventory, utilizing "importrange and v and hlook ups" and other functions. Responded in timely and efficient manner MY SKILLS to emails from potential and current tenants in multiple languages. Conducted customer satisfaction surveys and analyzed feedback to identify areas Data anlytics Customer Support Problem Solving Communication Skills (Verbal and Written) Hubspot Proficient in Microsoft Office Suite Google Analytics CRM Systems (e.g., Salesforce) for improvement, leading to a [80% increase in overall customer satisfaction. INSURANCE SUPERMARKET INC (LEA QUALIFIER) - CANADA(INTERNSHIP) Customer Relations |- Liaised with marketing and lead generation companies, establishing partnerships. Collaborated with internal marketing team to formulate marketing strategies. . Converted 70% of lead generated to live transfers to insurance advisors . CONTACT LINKEDIN PROFILE Phone Number - https://www.linkedin.com/in/benjaminogunbowale-46372a127/ E-mail Address- Language English (Professional, IELTS 7.5 Score) ttps://bit.ly/3P6tnhk Spanish: (Beginners)