BENJAMIN A. MILLER-|- | Greenbrae, CA
EXPERIENCE
BM CONSULT - BUSINESS CONSULTANT
San Francisco, CA | 06/2011 – 07/2014 | 04/2021 - Present
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Business Development: identify opportunities and advise small-medium businesses on strategic practices for
customer acquisition, ROI metrics, business plans, growth modeling, and logistical organization
Brand Enhancement: internet marketing, social network marketing, affiliate marketing, search engine optimization,
web development, media outreach, and public relations
Analytical Customization: analyze business structure and market trends to identify opportunities for change and
provide functional integration of new procedures for efficient operations and optimal growth
Client Relations: contract drafting, data visualization and routine productivity reviews
LIAISON LANDSCAPES - LEAD ESTIMATOR
Concord, CA | 11/2020 – 03/2021
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Estimating: review and interpret development plans to produce detailed, comprehensive bid estimates for
$10,000-$1,000,000 landscape contracts; ensure efficiency and accuracy in designs and methods; construction build
proficiency, material availability, product knowledge, vendor relations and time management
Sales: generate new business and provide an optimal customer experience while maximizing profit margins; build
long lasting relationships through consistent communication, product education, innovation of creative solutions and
by bridging gaps between client needs and budgetary factors; competitive pricing, networking and consulting
Landscape Design: develop comprehensive landscape, lighting, planting, irrigation and drainage plans for a variety of
properties ranging from single family dwellings to multi-acre estates and commercial properties; use of 2D and 3D
rendering software, integration of existing structural features, incorporation of client feedback, area-specific plant
species and building regulation knowledge; familiarity of a variety of landscape and architectural styles
Project Management: development of landscaping areas from inception to completion, state/local permitting and
coordination of subcontractors
SENSKE LAWN AND TREE CARE - SUPERVISOR
Kennewick, WA | 09/2014 – 09/2020
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Supervisory Duties: direct 30+ employees while upholding OSHA, WSDA, and USEPA standards, monitor and
maintain team safety, oversee the day-to-day maintenance of over 10,000 accounts, orchestrate daily, multiday and
out-of-state projects and manage inventory/budget
Commercial Sales: negotiate, execute, and manage $100,000+, multi-year commercial sales contracts
Department Growth: meet production goals, ensure employee and procedural efficiency, scheduling, routing, payroll,
hiring and dismissal, implementation of technological solutions, subcontracting, business to business relations, quality
control, training and licensing (new staff and growth of existing staff) and operation of technical equipment
Landscape Management: turf management principles, irrigation systems, ornamental tree and shrub care, plant
species identification, plant installation and integrated weed/pest management
Customer Service Strategies: match landscape programs to individual customer needs and deliver superior customer
service to promote customer satisfaction and retention
QUALIFICATIONS
Education: Business Management Coursework, Washington State University; Diploma, Kamiakin High School
Core Competencies: Account management, brand strategy, design, marketing, estimating, customer relations, safety
protocols, staff training and development, property maintenance, equipment maintenance
Technical Proficiencies: Wordpress, CAD, SketchUp, Microsoft Office Suite, Adobe Creative Cloud
