Benjamin Mensah
Bowie, MD
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LinkedIn | GitHub | Portfolio
Education
The Odin Project
Self-taught web developer
● Completed coursework on full-stack development using the MERN stack, including
projects focused on React, Node.js, and MongoDB.
Prince George's Community College
● Information Technology coursework
Technical Skills
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Programming: JavaScript (React, Node.js, Express), HTML, CSS, SQL, C#
Databases: MongoDB, MySQL
Tools & Frameworks: PowerShell, Docker, Git, Active Directory, Jira
Networking: TCP/IP, RDP, DNS, DHCP
Other: Agile methodologies, RESTful API design, Troubleshooting & Diagnostics
Professional Experience
Desk-Side Support Specialist
Texas Health and Human Services Commission (HHSC)
August 2024 – Present
● Diagnosed and resolved complex technical issues related to hardware, software, and
network systems while maintaining high service quality.
● Documented incidents in Remedy, enhancing team knowledge and ensuring resolution
consistency.
● Trained end-users and staff, fostering a collaborative work environment and improving
operational efficiency.
IT Technician
North Idaho Eye Institute – Coeur D'Alene, ID
April 2024 – August 2024
● Automated repetitive tasks using PowerShell scripts, improving team productivity by
30%.
● Provisioned and managed user access to IT systems, maintaining strict adherence to
security protocols.
● Delivered technical support and troubleshooting services, reducing downtime across
critical systems.
Advanced Technical Support Specialist
Topcon – Oakland, NJ
November 2020 – May 2022
● Developed internal tools using JavaScript and Python to automate technical support
workflows, cutting issue resolution times by 40%.
● Enhanced customer service by gathering requirements, providing tailored solutions, and
optimizing service-level agreements.
● Supported hardware installations and API integrations to facilitate system
enhancements.
Application Support Technician
BioReference Laboratories – Elmwood Park, NJ
May 2020 – November 2020
● Utilized SQL to conduct data audits, identify errors, and generate regulatory compliance
reports.
● Worked in an Agile environment, collaborating with development teams to debug and
test new system features.
● Led QA efforts for application updates, ensuring seamless deployments with zero critical
defects.
IT Support Technician
Magview – Fulton, MD
April 2019 – March 2020
● Configured and supported EHR systems, ensuring HL7 compatibility for client
integrations.
● Wrote complex SQL and FoxPro scripts to produce customized compliance and
performance reports.
● Spearheaded a project to optimize database queries, reducing reporting times by 50%.
Projects
Real-Time Chat Application
● Designed a full-stack chat application using React, Node.js, and Socket.io, enabling
real-time communication for users.
● Built and optimized a RESTful API with Express.js, ensuring scalability for increased
user load.
● Integrated JWT-based authentication to secure user sessions and data privacy.
Certifications
● CompTIA A+ (In Progress)
