BENJAMIN LOVE CHIOMA
Customer Service Representative
PROFESSIONAL SUMMARY
Results-driven and highly motivated customer service professional with 2 years of experience providing support and assistance across fast-paced environments. Skilled in handling customer inquiries, resolving complaints, and building strong client relationships while maintaining a positive service experience. Adept at communicating clearly, managing high volumes of interactions, and collaborating with teams to ensure efficient service delivery. Known for strong communication skills, patience, and a customer-focused approach that improves satisfaction and supports long-term business success.
WORK EXPERIENCE
Customer Service Representative
Pladis Company 2023 – 2024
Assisted customers with inquiries via phone, email, and online platforms, ensuring accurate and helpful responses.
Managed a high volume of inbound and outbound calls while maintaining professionalism and efficiency.
Resolved customer complaints and concerns promptly to maintain satisfaction and trust.
Verified customer information and updated records accurately in the system.
Coordinated with internal departments to ensure customer issues were resolved quickly.
Provided customers with clear instructions and guidance regarding services and processes.
Followed up with customers to confirm that their issues had been successfully resolved.
Delivered friendly, professional, and clear communication to enhance customer satisfaction.
Customer Support Assistant
Opay , lagos Nigeria 2022 – 2023
Responded to customer inquiries through phone, email, and online communication channels.
Assisted customers in understanding services and resolving issues efficiently.
Built rapport with customers using effective communication and active listening skills.
Handled customer complaints professionally and provided appropriate solutions.
Collaborated with team members to ensure consistent and high-quality customer support.
Maintained detailed records of customer interactions and service updates.
Met customer service targets including response time and customer satisfaction levels.
Participated in training sessions to improve service delivery and communication skills.
KEY SKILLS
Customer Service Customer Relationship Management Inbound & Outbound Calling Complaint Resolution Communication Skills Active Listening Problem Solving Customer Needs Assessment Follow-up & Customer Support Microsoft Office Suite (Word, Excel, Outlook) Adaptability & Resilience Attention to Detail Time Management Team Collaboration
EDUCATION
Bachelor’s Degree in Computer Science (In Progress)
Federal college of Education (AKOKA LAGOS) -
