Benjamin Kiplimo Ngeno

BENJAMIN KIPLIMO NGENO P.O BOX-, MOLO; -;-I am well rounded, reliable, self-motivated, and used to working on my own initiative. I am able to prioritize my workload and I am comfortable working on my own or as part of a team and can cope with pressure. I am honest, smart and adaptable to a number of challenges. ❖ EDUCATIONAL BACKGROUND KENYA SCHOOL OF TVET - Nairobi, Kenya (April 2023 - Current) ● Course - Diploma in Technical Trainer ( Catering and Accommodation) ● Holiday School Based Program GENERATION TRAINING - Nairobi, Kenya. (Nov - Dec, 2016) (US-AID, McKinsey Social Initiative, Centum Learning & Sanlam Partnership) Financial Sales Skills Training: Behaviour and mindset: ● Growth mindset Persistence Technical Skills ● Communications ● Value proposition delivery ● Personal responsibility ● Serving clients ● Time management ● Making sales contact ● Customer focus ● Inventory management Pro-activeness ● Client acquisition PWANI UNIVERSITY- Kilifi, Kenya. (Jan 2012 - April 2015 ) Bachelor of Science, Hospitality and Tourism Management. Graduated on 24th September, 2015 with Second Class Honors (Lower Division) Main Areas Covered: ● Principles of Management ● Leisure Management ● Food and Beverage ● Management Information Management Systems ● Service Management ● Hospitality Law ● Event Management ● Project Management ● Financial Management ● Tours and Travel ● Accounting Management Operation ● Human Resource ● Organisation Management Behaviour ● Strategic Management ● Accommodation ● Marketing Management Management ● Sustainable Management ELCK KONGOI SECONDARY- Molo, Kenya. Kenya Certificate of Secondary Education (KCSE), (Jan 2005- Nov 2010) Graduated with B plain (65 points). KORAO PRIMARY SCHOOL- Molo, Kenya. Kenya Certificate of Primary Education (KCPE) Passed with 295 out of 500 Marks. (Jan 1997- Nov 2004) ❖ WORK EXPERIENCE PART TIME LECTURER IN SCHOOL OF HOSPITALITY AND TOURISM Doan Education Institute, Nairobi (May 2023 - Current) ● Deliver lectures, seminars and tutorials ● Design, prepare and develop courses, modules and teaching materials ● Develop and implement new methods of teaching to reflect any new changes ● Assess students' coursework ● Set, mark and moderate examination ● Meeting students individually to discuss progress ● Checking and assessing students' work ● Carrying out administration, such as attending faculty meetings and writing reports ● Supervising student researchs HEAD OF DEPARTMENT IN SCHOOL OF HOSPITALITY AND TOURISM Doan Education Institute, Nairobi (Oct 2022 - March 2023) ● Act as the programme/module leader, taking responsibility for allocated programmes/modules and coordinating activities, resources and assessments. ● Design, develop, deliver and assess a programme of high quality learning experiences across a range of courses at artisan, certificate, and Diploma level. ● Develop teaching strategies, materials and assessments which are inclusive, engaging and appropriate to the student population. ● Equip learners with the skills, knowledge and attributes required by employers while maintaining a balance between practical relevance and academic rigour. ● Contribute to quality teaching and related activities across a range of existing and new programmesparticularly in the areas of hospitality, tourism, events and sport management. ● Regularly monitor and assess the effectiveness of curriculum delivery; identify and address areas for improvement. ● Act as the personal tutor and academic supervisor to a group of allocated students, pro-actively engaging with all students ensuring feedback is provided in a timely and appropriate manner. SENIOR HOSPITALITY AND TOURISM LECTURER Nairobi Institute Of Business Studies, Nairobi (March 2022-Sept 2022) ● Deliver lectures, seminars and tutorials ● Design, prepare and develop courses, modules and teaching materials ● Develop and implement new methods of teaching to reflect any new changes ● Assess students' coursework ● Set, mark and moderate examination ● Meeting students individually to discuss progress ● Checking and assessing students' work ● Carrying out administration, such as attending faculty meetings and writing reports ● Supervising student researchs HEAD OF DEPARTMENT IN SCHOOL OF HOSPITALITY AND TOURISM Doan Education Institute, Nairobi (Sept 2021-March 2022) ● Act as the programme/module leader, taking responsibility for allocated programmes/modules and coordinating activities, resources and assessments. ● Design, develop, deliver and assess a programme of high quality learning experiences across a range of courses at artisan, certificate, and Diploma level. ● Develop teaching strategies, materials and assessments which are inclusive, engaging and appropriate to the student population. ● Equip learners with the skills, knowledge and attributes required by employers while maintaining a balance between practical relevance and academic rigour. ● Contribute to quality teaching and related activities across a range of existing and new programmesparticularly in the areas of hospitality, tourism, events and sport management. ● Regularly monitor and assess the effectiveness of curriculum delivery; identify and address areas for improvement. ● Act as the personal tutor and academic supervisor to a group of allocated students, pro-actively engaging with all students ensuring feedback is provided in a timely and appropriate manner. HOSPITALITY AND TOURISM TRAINER East Africa Institute Of Certified Studies, Nairobi (Jan 2021- Sept 2021) ● Delivering Hospitality lectures, tutorials and practical at the college; ● Developing and implementing new methods of teaching to reflect changes in technology; ● Designing, preparing and developing teaching aid materials; ● Assessing students' coursework; ● Preparing Scheme of work, lesson plan, lecture reports etc; ● Facilitating and coordinating practical sessions; ● Setting and marking continuous assessment tests; ● Carrying out administrative tasks related to the department, such as new student induction; ● Organizing academic activities outside the lecture rooms; ● Representing the institution at professional conferences and seminars, and contributing to these as necessary. ● Establishing collaborative links outside the college with industrial, commercial and public organizations. HOSPITALITY TRAINER (Feb 2019- Dec 2020) Dima College, Nairobi ● Lead classes in conformity with Examination bodies lesson plans ● Deliver clear, concise and organized lectures as required by the curriculum ● Travel with classes to field trip locations ● Assess student performance through observation and interaction, along with projects and written examinations ● Maintain a positive, focused learning environment during class ● Maintain accurate records of student attendance and performance ● Attend meetings and faculty training as required HEAD WAIT STAFF (July 2016- Oct 2018) Java House- Galleria, Nairobi ● Perform opening and closing duties as appropriate ● Leads the wait staffs ● Plans for the shift ● Attend the customers ● Must work as a team player ● Reports to the Branch Manager ● Follow safe and proper procedures in the course of daily work ● Arrive on time and demonstrate effective time management ● Other duties as assigned, including tasks which support the essential function INTERN (May-Aug 2014) Bofa Beach Resort- Kilifi - Front Office ● Registration of guests and assigning rooms ● Maintain an inventory of reservation, vacancies and room assignments ● Answer enquiries regarding hotel services, provide assistance and respond to guests' complaints - Food & Beverage ● Greeting customers, escorting them to seats, taking food and drink orders, and serving food and beverages ● Answer questions regarding the hotel services, explaining menu items and specials, and offering personal attentive treatment. ● Co-coordinating with team workers to plan events, parties etc. - Housekeeping ● Responsible for maintaining the hygiene and appearance of the hotel ● Servicing and maintaining the guest rooms and replenishing stock as and when needed. ● Providing service items to guest rooms upon requests from the guests - Food Production ● Preparation of basic food items like vegetable preparation, salads, cold starters etc. ● Work according to established health and safety guidelines. Keep the kitchen area clean and hygienic. ● Keep a check on stock and order for replenishments as and when necessary INTERN. (May-August 2013) Southern Palms Beach Resort - Ukunda, Mombasa ● Worked in different departments to gain perspective, including food production, bars and restaurant service, housekeeping, stores and controls among others ● Handled established accounts to gain familiarity. ● Adhered to guidelines of formal written training program. ● I attended periodic evaluations. ● Achieved a passing score in all areas of the management training program in order to continue in the program. ● Participated with store management in interviewing, hiring, and training employees. ● Used company reports to analyze sales, gross profit and inventory activity. ● Identifies trends and recommends proactive or remedial action to manage business situations. ● Reported market activity to management by monitoring and analyzing competitive price lists and products. REFEREES: ● Bernard Kemei, Secondary school Teacher, P.O Box- - Molo.- ● Hillary Olouch, Hospitality lecturer, TIBS College, P.O Box 321 - 01000 - Thika.-