Curriculum Vitae
Benjamin Folliot
Carlos Antunez 2250 - Departamento 109B
Santiago
Chile
-
Language: English (C2), French (native), Spanish (Conversational)
E-mail:-
Driving Licence: Yes.
Mother tongue: French
Nationality: French
Work experience
Customer Service Employee (Dublin, Ireland)
Smartbox
September 2015 – January 2016
• Answer calls and e-mails on voucher or travel issues
• Provide assistance regarding voucher purchase through the website
• Log calls and e-mails in a trouble ticket system (salesforce)
• Working under pressure and meet deadlines
• Persuasion and sales skills
• Multi-tasking: learn how to use different applications at the same time
• Active and reflective listening
Freelance Online Guitar Teacher and Blogger
www.aceguitarcourse.com
August 2014 - July 2019
• Website creation through WordPress
• Basic HTML and CSS knowledge
• SEO: create back links, comments, and assure social media presence
• Marketing skills
• Guitar teaching and learning: build articles and video lessons
• Google Analytics and Webmaster Tools
Technical Support Agent (Leixlip, Ireland)
CPL - Hewlett Packard
November 2013 - September 2014
• Answer calls and emails on IT-related issues
• Log them in a helpdesk ticketing system (HP)
• Active and reflective listening
• Working under pressure and meet deadlines
• ITIL training
• Troubleshooting : network - iPad - Blackberry - PC and MAC - Internet Explorer - Windows XP, 7 and 8 - Remote Control Tool - As400 - MS Office
• Escalate tickets when needed
• Administration : Active Directory - Microsoft Exchange - Software installation - Citrix - Distribution lists
• Good typing skills (60 WPM)
• Translate tickets and e-mails
Cashier / Waiter (Nantes, France)
McDonald's
September 2013 - October 2013
• HACCP training
• Working under pressure
• Multi-tasking
• Handling cash, credit card and other payments
Guitarist / Singer (Le Mans, France)
Artist names: Soul Karma (solo) / Buddha Corp (band)
March 2012 - September 2013
Technical Support Agent (Le Mans, France)
b2s
April 2010 - February 2012
• Network and internet troubleshooting and escalations
• Answer calls and log them using a troubleshooting software
• Multi-tasking: being able to use several applications at the same time
• Active and reflective listening
• Working under pressure
• Being able to find a solution quickly
Multi-skilled Team Member (Le Mans, France)
Total
March 2008 - October 2008
• Handle customer transactions and accounting
• Clean the facilities
• Communication skills
• Self-reliance
Education
Diploma
English Studies
September 2007 - June 2009
Université du Maine
Le Mans, France
Subjects Taken
DEUG degree (2 years of University)
• Translation
• Phonetics
• Literature
• Civilization
• Oral classes
Skills
IT skills:
• Printers (troubleshooting, installation, networking)
• Active Directory (account creation, password reset, unlock, homedrive...)
• Microsoft Exchange (Mail creation, iPad troubleshooting)
• Microsoft Office (Outlook, Excel, Word, PowerPoint, Access, OneNote...)
• Citrix
• As400 (unlock, reset)
• Remote control tool
• Ace (Remote Access, VPN)
• Windows XP, 7 and 8 (troubleshooting)
• Software Install / Uninstall
• Salesforce (sales portal)
• SAP (reset, unlock, access)
• Network (Local, WiFi, servers...)
• Internet Explorer, Firefox, Google Chrome (troubleshooting)
• iPad (mails, installation, application support)
• Android, Blackberry phones (E-mails, 3G)
• Basic HTML and CSS
• SEO
• ITIL best practices
Hobbies & Interests
• Guitar (12 years)
• Volley-ball (10 years)
• Website creation (5 years)
