Benjamin Chinchilla Ii

CUSTOMER SUCCESS MANAGER | RENEWALS | RETENTION SPECIALIST | SALES DEVELOPMENT BENJAMIN R. CHINCHILLA II EDUCATION PROFILE Proficient in delivering outstanding customer service with professionalism, addressing caller needs efficiently while adhering to established communication protocols. Demonstrates a proven track record of bridging the gap between companies and their customers, fostering long-term relationships, and driving satisfaction. Skilled in cultivating and maintaining customer loyalty through proactive engagement, personalized support, and a commitment to recognizing the unique value of each client. Dedicated to driving sales growth by providing thoughtful, customer-focused solutions, ensuring every interaction reflects care, attentiveness, and an unwavering commitment to excellence. CONTACT PHONE: - ADDRESS: Blk 1 Lot 37, Washington St., Town and Country Southville, Sto. Tomas, Biñan City, Laguna EMAIL:-SOCIAL MEDIA www.linkedin.com/in/benjaminchinchilla-ll-5a79a839 https://www.facebook.com/nov1369 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Bachelor of Science in Industrial Engineering 1986 - 1988 Polytechnic University of the Philippines (PUP) is a public, non-sectarian, non-profit institution of higher learning primarily tasked with harnessing the tremendous human resources potential of the nation. WORK EXPERIENCE Concentrix Srev Philippines, Inc Sales Representative | Customer Success Manager December 2022 - Present Regularly engage with key customers to foster strong relationships and understand their needs. Plan and execute post-sale onboarding processes to ensure smooth transitions and successful implementations. Collaborate with customers to establish implementation goals and develop comprehensive roadmaps. Provide regular reporting on adoption and retention metrics to keep customers informed and engaged. Lead customer-facing quarterly business reviews to assess progress and address any concerns or opportunities for improvement. Proactively identify adoption challenges and collaborate with peers and partners to devise effective solutions, minimizing impact on implementation timelines. Take ownership of resolving customer issues, including managing escalations and ensuring timely resolution to maintain customer satisfaction. Fulfill the role of a Renewal Success Manager, ensuring ongoing customer satisfaction and retention through proactive engagement and support strategies. Shopee Philippines, Inc. Senior Analyst | Disputes | Return and Refunds Escalations January 2020 - September 2022 Helped to manage and resolve disputed issues through chat and emails. Gathering and analyzing data. Interpreting evidence from customers and sellers. Finding patterns and trends in the analyzed data. Critically decide the winner of a dispute. Approve refunds for buyers and compensation for sellers if necessary. WORK EXPERIENCE CSS Corporations ICT Services Technical Support Engineer December 2020 - July 2021 Resolved complex technical issues to ensure minimal downtime and optimal performance. Collaborated with teams to address high-priority challenges, boosting customer satisfaction. Documented support cases to enhance knowledge sharing and service consistency. West Contact Services (Now ALORICA) Escalations Coordinator/CSR Lead AT&T (WBS-Account Services/EaaVPN MACD) May 2018 - September 2020 Delivered 100% resolution for customer inquiries and issues efficiently. Provided outstanding technical support to clients, ensuring prompt and effective solutions. Consistently exceeded sales quotas through strategic approaches and product expertise. West Contact Services (Now ALORICA) Technical Support Specialists (COMCAST) January 2015 - May 2018 Provided outstanding technical support to clients. Generate new business through sales strategies. Consistently surpassed sales quotas by implementing effective sales strategies with powerful product knowledge. Transcom Worldwide, Inc. Technical Support Specialists (COMCAST) January 2014 - January 2015 Provided outstanding technical support to clients. Generate new business through sales strategies. Consistently surpassed sales quotas by implementing effective sales strategies with powerful product knowledge. EGS APAC (Now ALORICA) Customer Service Representative August 2012 - November 2013 Help increase customer return rates by providing excellent customer service at all times. Identified and maximized sales opportunities, and increased customer retention rates. Maintain revenue goals by quarter and year to date. Provide overall pleasant and best customer care to all callers, prospects, or current subscribers. SKILLS Strong Communication Skills (Written and Verbal) Critical thinking and problem-solving Ability to Multitask Microsoft Office Ability to Work Under Pressure Effective Time Management Computer Skills Customer Service Ability to work in a team Highly responsible and reliable Active Listening Microsoft PowerPoint REFERENCE - Mark Jhester Dado Concentrix Team Manager - Francis P. Somera Faith Fitness Client Manager