Benjamin Chidinma Nelly

Benjamin Chidimma Nelly � |✉ Professional Summary Dedicated and results-driven Customer Service Representative with over 3 years of experience in remote call center operations. Skilled in handling high-volume inbound and outbound calls, resolving customer inquiries efficiently, and maintaining excellent client relationships. Proven ability to communicate clearly, manage customer expectations, and contribute to team success in fast-paced virtual environments. Core Skills         Customer Support & Retention Remote Communication Tools (Zoom, Slack, CRM Software) Conflict Resolution & Problem-Solving Inbound/Outbound Call Handling Data Entry & Record Management Time Management & Organization Multitasking in High-Volume Settings Empathy, Active Listening & Professional Etiquette Professional Experience Cold Caller | Customer Opportunity Remote | October 2021 – November 2024      Managed outbound calling campaigns to prospective and existing customers, promoting products and services. Handled customer objections professionally and converted leads through persuasive communication. Updated customer information accurately in the CRM system and ensured timely followups. Collaborated with team members to achieve daily and monthly call targets. Maintained a positive customer experience through empathy and consistent communication. Education Bachelor of Science (B.Sc) University of Nigeria, Nsukka — 2019 Technical Proficiencies    CRM Tools: HubSpot, Zendesk, Salesforce (basic familiarity) Communication Platforms: Zoom, Microsoft Teams, Google Workspace Office Tools: Microsoft Excel, Word, Outlook Additional Information    Excellent English communication (verbal and written) Strong internet connectivity and home office setup for remote work Flexible availability for various time zones