Benjamin Boakye

BENJAMIN BOAKYE (-- EDUCATION University of Ghana BA. Marketing and Chinese Accra, Ghana August 2019 - September 2023 Relevant Modules: Sales management, Research Method, Company Law, Integrated Marketing Communication, Marketing Research, International Marketing, Service Marketing, Business Policy, Consumer Behavior, Computer Applications in Management, Introduction to Financial Accounting, Macroeconomics, and Business. WORK EXPERIENCE Electricity Company of Ghana National Service Person (Commercial Office) East Legon, Ghana November 2023 – Present ● Assist in maintaining accurate records of customer accounts and transactions. ● Conduct field visits to assess meter damages and gather customer information. ● Investigate and report instances of illegal electricity connections. ● Assist customers in understanding their bills and navigating the company’s app during difficulties. Electricity Company of Ghana Airport Roundabout, Kumasi Intern, Marketing Department October 2022 – December 2022 ● Conducted marketing audits at district offices to evaluate marketing strategies and effectiveness. ● Educated residents in deprived areas on the importance, and safe usage of electricity in collaboration with the government’s electricity distribution initiatives. ● Maintained accurate records of invoices for drinking water within the company’s administrative functions. ● Acted as a frontline representative during customer service challenges, including addressing customer concerns and calming customers during periods of service disruption, such as instances when prepaid meter purchases were unavailable, ensuring customer satisfaction and retention. VOLUNTEER EXPERIENCE East Bridge International School Ghana Tutor Accra, Ghana June 2022 – June 2022 ● Ensured the organization and integrity of library resources by regularly checking and organizing books. ● Maintained accurate records of library book borrowing, tracking student visits and book returns daily. ● Occasionally participated in teaching activities. ● Engaged children in sports activities to promote physical activity and teamwork. AWARDS AND ACHIEVEMENTS ● Second Prize, Chinese Ambassador’s Awards, Confucius Institute ● Second Prize, International Foundation for Students and Youth Development Essay Competition SKILLS AND INTERESTS ● Proficient in Microsoft Office Suite ● Experienced in lens creation using Lens Studio ● Intermediate Mandarin Chinese ● Excellent communication skills ● Basic knowledge of Photoshop and Adobe Creative Suite ● Enjoy experimenting with different cuisines and creating new recipes in my free time University of Ghana, 2021 Kumasi, Ghana. 2019 REFERENCES Edward Joseph Yawson Assistant Lecturer University of Ghana- Susan Kuntah Bukari Chief Technician Engineer Electricity Company of Ghana, Legon- Esther Klenn-Akakpo District Commercial Officer Electricity Company of Ghana, Legon-