Benito Bensiger

Benito Bensiger Manager- Technical Support and IT Operations Personal Summary Areas of Expertise Remote Tech Support IT Infrastructure Management Operational improvements Operational management A commercially minded individual with extensive experience and a successful record in Remote Technical Support and IT Infrastructure management. Benito is more than able to take on any important role in the running of a business. He has a high level of technical skills across a range of functional activities and can operate within strict operational and management guidelines. On a personal level he is honest, friendly as well as approachable and always treats people how he would like to be treated himself. Strategic planning Capacity Planning Technical Skills Windows Server 2003/2008/2012 Windows Desktop Remote Support Fortigate Firewall LAN and WAN Email Support Ticketing System Photoshop Work Experience Seven Servos Software Pvt Ltd. August 2017 – Sept 30, 2020 Tuneup System Software Pvt Ltd. December 2013 to July 2017 Manager- Technical Support and IT Operations Managed Windows Remote Tech Support Team of 40 Techs. Managerial duties include; team coaching/leadership, point of escalation, ticket resolution, team schedule, project coordination, auditing, time cards/employees relations. Duties:    Chat Support   MS Office  Forward thinking        Focused  Personal Skills Passionate Hard Working    Responsible to handle Customer Escalation calls and Operations Management. Taking full responsibility for the day to day running of all operational areas. Providing evidence and reports of KPIs to senior managers on a weekly basis. Setting and achieving operational goals. Continuously measure and evaluate the departmental goals and all work processes. Working alongside other Operations Managers to deliver continuous efficiencies and cost savings. Providing cover for other Operational Managers as required. Driving best practice standards and processes across the business. Writing up reports, presentations and also minutes of meetings. Coordinating with vendors for AMC renewals and new procurement. Implementing new Technologies to maximize the productivity. IT infrastructure Management. Handling the IT infrastructure with Windows 2012 Server and Windows 10 client machines. Hands on experience in Active Directory, DNS, DHCP, WSUS and networking. Hands on experience on Fortigate 60D firewall. Recruitment and People Management for Remote Support Operations. Beacon Monitoring Tool, experience in Solar Winds. Sify Technologies Professional Skills Courses Completed: MCSA CCNA June 21, 2011 to Nov 2013 Senior Engineer-Network Infrastructure and Datacenter Operations Duties:       Implementation and maintenance of Network structure including Network designs Capacity Planning and Change Management. Responding customer calls and tickets and from various team and customer tickets. Monitoring network infrastructure and links and bandwidth to keep the 100% uptime. Link provisioning and Management Maintain the asset details and keep tracking of the asset movement and change management planning. Atrium Solutions Dina Informed Systems (P) Ltd. (A Medical Transcription Units) June 2008 to May 2011 July 2001 to May 2008 System Administrator and MIS Operation.     Installation and Administration of Windows server 2003/2008 Server and windows desktop. Configuration, installation and maintenance of network activities. Day to day operations of Medical transcription operations including dictation and transcribed document. Preparing performance report for various departments. Key Skills and Competencies   Contact Flat #108, Shree Shangri La Apartment, 24/1, Pragathi College Road, Byrathi Extension. Hennur Main Road, Kothanur Post Bangalore, Karnataka 560077 M: - E:-Passport: S- Resident: Indian    Managing large teams of staff from different disciplines. An accomplished people manager who champions both individuals and teamwork. Valuing diversity and promoting equality at every opportunity. Tackling complex problems by coming up with bespoke solutions. Robust negotiation and influencing abilities Academic Qualifications Bachelor of Computer Applications Diploma in Computer Technology Higher Secondary REFERENCES – Available on request 2006 - - - 1992