BENITA UJUNWA OSWALD
Virtual Assistant/ Customer Support/ Live Chat
Experience: 6 years | Availability: Immediately | Location: Lagos Mainland-| -
PROFESSIONAL SUMMARY
Dynamic and detail-oriented Virtual Assistant with expertise in providing comprehensive
administrative and operational support in remote settings. Proven ability to streamline workflows,
manage executive schedules, and coordinate projects while maintaining confidentiality and
professionalism. Skilled in leveraging CRM tools, project management software, and
communication platforms to enhance efficiency. Committed to delivering exceptional service and
fostering positive relationships to drive organizational success.
KEY SKILLS
Executive Calendar Management and Scheduling
Travel Coordination and Logistics
Customer Relationship Management (CRM)
Effective Communication and Interpersonal Skills
Project Coordination and Event Planning
Confidential Information Handling
Online Research and Data Entry
Time Management and Prioritization
Document Preparation and Management
Proficiency in Microsoft Office Suite and Google Workspace
Familiarity with Tools like Asana, Trello, and Slack
PROFESSIONAL EXPERIENCE
Virtual Executive Assistant
Imprezza Intellisign, Lagos, Nigeria
February 2021 – Present
Coordinated executive calendars, managing an average of 50+ appointments monthly to
optimize leadership productivity.
Organized email communications, reducing response delays by 25%.
Prepared high-quality presentations and managed social media platforms, increasing
brand visibility by 30%.
Developed efficient workflows and managed travel arrangements, ensuring seamless
logistics for executive trips.
Supported key projects and events, contributing to a 20% improvement in operational
efficiency.
Administrative Assistant
Consi & Casso, Lagos, Nigeria
July 2019 – January 2021
Managed executive schedules and email communications, streamlining administrative
tasks by 30%.
Coordinated travel arrangements and expense tracking, reducing logistical errors by 20%.
Organized and maintained documents, ensuring 100% data accuracy and easy retrieval
for project success.
Content & Administrative Intern
Undaily Trouble News, Lagos, Nigeria
March 2018 – June 2019
Researched and created engaging blog content, boosting website traffic by 15%.
Analyzed industry trends and collaborated with teams to develop innovative article ideas,
enhancing brand consistency.
Supported administrative tasks, including scheduling and data entry, improving team
efficiency by 10%.
ACHIEVEMENTS
Successfully managed a peak workload of over 100 tasks monthly while maintaining a
98% accuracy rate.
Implemented streamlined workflows that saved 10+ hours per week for executive tasks.
Recognized as “Employee of the Month” for exceptional organizational and multitasking
skills.
CERTIFICATIONS
Certification in Administrative Support
Certification in IT Support
Certification in Data Entry
Certification in Virtual Assistance
EDUCATION
B.Ed., Economics
Enugu State University of Science and Technology, Enugu, Nigeria
