BENITA MUOKEBE
Customer Service Representative
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PROFILE
Customer service pro with 5 years hands-on experience in inbound/outbound roles. Handles objections with
finesse and uses data-driven insights to upsell and cross-sell effectively. A confident communicator who
connects with customers through authentic interactions. Committed to delivering value, exceeding targets,
and building rapport that turns new customers into loyal ones.
EXPERIENCE
Customer Service Representative (Cold Caller)
PPG US | Apr 2023 - Mar 2025
Conducted 200+ daily outbound cals and
maintained a 20% conversion rate to
appointments
Handled objections and built rapport with
prospects to drive interest Managed CRM data
entries, ensuring accuracy and timely folow-ups
Utilized call center software for logging
customer interactions and updating profiles.
Successfully upsold and cross-sold products
and rendered services tailored to customer
needs.
Compliance/Customer Support Officer
Kuda | Mar 2020 - Mar 2023
Assisted users with seamless onboarding by
conducting KYC checks, verifying documents, and
resolving compliance-related issues ensuring a
smooth, frustration-free experience while meeting
regulatory standards.
Acted as a liaison between compliance policies and
customer needs, clarifying complex regulations in
simple terms and resolving disputes promptly.
Documented recurring customer pain points and
collaborated with internal teams to streamline
processes, reducing friction and enhancing customer
satisfaction.
Maintained and built relationships with over 160
customers daily, providing exceptional customer
service relationships which resulted to good customer
satisfaction.
SKILLS
Strong organizational and
time- management skills.
Exceptional communication
and interpersonal skills.
Ability to work independently
and as part of a team.
Detail-oriented and able to
handle multiple tasks
simultaneously.
Ability to relate to customers
and understand their feelings.
EDUCATION
University Of Calabar
BSc (Ed) Biology
2019
ADDITIONAL SKILLS
Microsoft Office Suits, Google
Sheets, Data Entry, HubSpot, Google
Slides, Excel, Microsoft Word
CERTIFICATION
Writing Customer Service Emails,
(LinkedIn Learning)
2022
Introduction to Data Analytics
(IBM DATA ANALYSIS)
2025
