Bengie Salvania
Administrative Support/Customer
Service/Virtual Assistant
PROFESSIONAL SUMMARY
With over 10 years of experience, I've worked across various
industries, including retail, telecommunications, cybersecurity,
property manangement and tax preparation.
WORK EXPERIENCE
CONTACT
--Negros Oriental
EDUCATION
Negros Oriental State
University
Bachelor of Science in
Business Administration-
SKILLS
Calendar Scheduling
Email Management
Adaptability
Phone Support
Customer Service
Communication
Creativity
Leadership
Administrative Support
Teamwork
Quick Learner
Data Entry
Time Management
Microsoft Office
Tax Preparation(1040)
LA Tax Solutions
Feb. 2021 - Oct. 2024
Admin Assistant/Tax Preparation
Serve as point of contact for internal and external clients.
Perform accurate data entry for tax preparation services,
ensuring confidentiality and accuracy of client information
Provided general administrative support, including filing and
organizing documentation and filing 1040 Tax returns
1099 Preparation - Gather, review, and track client financial
records to ensure accurate reporting and compliance with
IRS regulations.
Manage executive calendars, scheduled meetings
Manage weekly reports and send them to our tax partners
Manage and send invoices to clients/tax partners
Manage payroll for team members
Manage social media pages and inquiries
MYND Property Management
Jan. 2021 - Apr. 2021
Customer Service Associate(Part-Time)
Serves as the first point of contact for possible tenants,
homeowners and maintenance requests
Assist possible tenants with site tour/view of the property
Identify and escalate complex issues to the appropriate
channels for resolutions
Qualfon Philippines Inc.,
Jun. 2016 - Jan. 2021
Customer Service Supervisor
Provide direction and guidance to guarantee consistent
achievement of client metrics
Coach, Mentor, and develop agent team for skills
expansion and promotional opportunities.
Audit calls to ensure that they are handled professionally
Achieve, Measure, Report, and Communicate metric goal
attainment for assigned team
Qualfon Philippines Inc.,
Oct. 2013 - Jun. 2016
Customer Service Associate
Be the first point of contact to handle and resolve
customer complaints
Identify and escalate issues appropriately
Research information and provide solutions to problems
using available resources
