BENGIE
LAÑOHAN
EXPERIENCE
November 2021 - November 2024
General Virtual Assistant Go2 Careers
Davao City, Davao del sur 8000
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SUMMARY
To attain a position with a client and
team oriented business that
promotes my costumer service
aptitude while expanding
company-wide knowledge to meet
office oriented goals.
SKILLS
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Time Management
Team Player
Project support
Quality control auditing
Critical decision making
Adaptability
Resilience
Administrative support
• Assisted customers with product-related questions, feedback and
complaints.
• Responded to customer emails, calls and live chat regarding
technical malfunctions and issues to fix remotely.
• Implemented customer retention strategies, significantly reducing
churn rate and enhancing loyalty.
• Processed orders, payments, and account adjustments with
accuracy, improving operational efficiency.
• Facilitated root cause analysis sessions to address process failures,
implementing corrective actions to prevent recurrence.
• Monitored and analysed key performance indicators KPIs to
measure process performance and identify areas for improvement.
• Implemented automation solutions to replace manual tasks,
increasing process speed and reducing customers waiting time.
October 2018 - January 2020
Techanical & Sales Reps Sutherland Inc
• Oversaw customer account inquiries, accurately providing
information to resolve service complaints and guarantee customer
satisfaction.
• Assessed customers preferences and needs to establish productive
and long lasting relationships.
• Processed and issued product orders and service upgrades for
customers.
February 2017 - August 2018
Techanical & Sales Reps VXI Global Inc.
• Asked customers targeted questions throughout troubleshooting to
determine smart solutions.
• Provided clear and concise step-by-step technical support to guide
clients.
• Processed and issued product orders and service upgrades for
customers.
January 2015 - February 2017
Customer Reps Teleperformace Inc.
• Scheduled appointments with pharmacists, doctors and other
medical professionals to promote new products and deliver
presentations.
• Managed sensitive patient information with confidentiality and
adherence to data protection laws.
• Conducted audits on insurance claims to identify and rectify
discrepancies in billing.
• Assessed patient eligibility for insurance coverage based on policy
criteria and healthcare needs.
November 2012 - October 2014
Outbound survey Leadgen Contact Corp.
• Made high volume of sales calls per day exceeding company
outbound call targets.
• Generated leads through cold calling, targeting potential clients to
boost sales figures.
EDUCATION
Jan 2014
Bachelor of Science | Business Administration, Financial
Management
Holy Cross Of Davao College, Davao City
HOBBIES AND INTERESTS
• Online Gaming
• Dancing
• Watching Movies
REFERENCES
• Danielle Anne Chung | Go2 Careers |-or-/-
• Jidney James O Roxas | Go2 Careers |-/
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• Vivian Malinao | Go2 Careers |-/-
• Michael Cadavida | Go2 Careers |-/
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• Kevin Garma | Go2 Careers |-/-
• Monica Marie C. Anson| Go2 Careers |-/ -
• Mitch Belsley | Vice president of GPX intelligence |-/
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