Bengie Lanohan

Mitch Belsley Vice President of Customer Experience GPX Intelligence-| - To Whom It May Concern, It is my absolute pleasure to write this letter of recommendation for Bengie, who was an invaluable member of the GPX Intelligence team during her tenure with us. As the Vice President of Customer Experience, I had the privilege of overseeing Bengie's work on our Customer Support team, and I can confidently say that her contributions were instrumental in driving both team success and exceptional customer outcomes. Bengie's exceptional performance as a Customer Support Specialist consistently stood out. Her deep domain expertise in ticket quality, phone call auditing, and a variety of other technical support functions set her apart as a top-tier professional. She played a pivotal role in reducing churn among our e-commerce customers, utilizing her keen analytical skills and empathetic approach to address issues efficiently and effectively. Her ability to identify pain points, resolve complex problems, and deliver a superior customer experience earned her consistent recognition within the company. Collaboration was another hallmark of Bengie’s work ethic. She worked seamlessly with her peers across teams, embodying a spirit of cooperation and shared success. Whether spearheading initiatives to improve ticket handling processes or offering mentorship to team members, Bengie's contributions went beyond her role and elevated the performance of those around her. Bengie's dedication to excellence, both in her technical skills and interpersonal interactions, was evident in everything she undertook. She demonstrated a remarkable ability to adapt to new challenges, learn quickly, and maintain composure under pressure—qualities that make her a valuable asset to any organization. I have no doubt that Bengie will bring the same level of dedication, expertise, and professionalism to her next role. She is not only a talented and capable individual but also someone whose positive attitude and strong work ethic inspire those around her. I wholeheartedly recommend her for any customer support or technical role she pursues, and I am confident she will make a meaningful impact wherever she goes. Should you require further information about Bengie’s qualifications or wish to discuss her contributions in greater detail, please do not hesitate to contact me at-or -. Sincerely, Mitch Belsley