Benedicta

BENEDICTA DUMEBI OJEAH-,- Email:-12, Obadiah Street, Akoka, Lagos CUSTOMER SERVICE, FRONT DESK, ADMINISTRATIVE MANAGEMENT, HSE AND CLIENT RELATIONSHIP MANAGEMENT EXPERT • Highly motivated, focused, detail oriented and enthusiastic individual with previous experience in providing executive level support to principals, clients and the proven ability to assist customers with the well-informed selection of products and services. • An unwavering commitment to customer service, with exceptional communication and relationship building skills, resolving complex issue and encouraging team collaboration to achieve customers satisfaction. • Highly organized, independent and adept at accomplishing multiple task, maintaining utmost confidentiality and working effectively under pressure. WORKING EXPERIENCE JUMIA NIGERIA Address: 349, Herbert Macaulay Way, Yaba Lagos Job Title: CUSTOMER SERVICE AGENT 2021 Responsibilities: • Handle 90+ calls daily, with duties including signing up new customers, retrieving customers data, giving detailed personalized, friendly, and polite service to ensure customer retention and satisfaction • Managed inbound sales inquiries relating to products and promotions, converting inquiries into sales, assisting in purchasing products and services, quickly establishing relationships and rapport over the phone. • Making outbound calls to existing customers to assist in purchasing and cross-selling products and services • Memorized entire line of company products and services, including prices and special discounts • Remained courteous and calm, even during moments of customer dissatisfaction, convincing cancelling customers to stay with the company. ISA-TELGAS LIMITED: Address: Dolphin Highrise Gate Opposite POWA market Job Title: CUSTOMER SERVICE OFFICER/ADMINISTRATIVE ASSISTANT - Responsibilities: • Performed routine clerical task such as mailing, copying, filing and scanning • Responsible for clients and customers communication about their experiences with our product and services • Providing advice on purchasing products and services to all our clients and customers • Opened sorted and distributed incoming messages and correspondence, recorded and distributed minutes of meeting • Answering clients and customer inquiries about properly using our accessing product or services ACHIEVEMENT • Contributed to 75% sales increase by improving lead-generation and sales-tracking methods. • Resolved an average of 250 inquiries in any given week and consistently met performance benchmark in all areas (speed, accuracy and volume). • Company established another branch due to increase in demand of products and services. M&P MEDICAL DIAGNOSTIC, Address: 268, Alaagba Street, Ipaja road Lagos state Job Title: Front Desk Officer 2016 - 2017 Responsibilities: • Managed the reception area, including greeting patients, respecting patient’s confidentiality and treating them with courtesy always, responding to telephone and in-person request for information • Schedule or reschedule appointments for patients on the phone and in person • Monitored office and laboratory supplies, receive deliveries and organize supplies in stockroom and exam rooms • Received and recorded payments transactions from patients • Typing and printing results EDUCATION • DELTA STATE UNIVERSITY, ABRAKA, DELTA STATE, NIGERIA B.Sc. Human Anatomy & Cell Biology • National Youth Service Corps (NYSC) Discharge Certificate 2010 - CERTIFICATION • MILLENIUM TRAINING ACQUISITION LIMITED 2015 Certificate of Competence HSE(II&III) as accredited by International Institute of Risk and Safety Management and Institute of industrial Security & Safety of Nigeria (IISSN) PERSONAL ABILITIES • Excellent team player • Results Driven Ability • Good Analytical and Multi-tasking ability • Exceptional ability for orderliness • Proactive and adaptable SKILL • • • Problem solving, Medical Advice, Planning and Organizing, Customer Engagement and Communication Skills. IT Proficiency: Microsoft word, Excel, Microsoft office Power point, Internet Explorer, printing, Scanning. Languages: English, Yoruba and Igbo.