Benedicta Osaghai

BENEDICTA OSAGHAI CUSTOMER CARE REPRESENTATIVE-• + - PROFESSIONAL SUMMARY Customer Care Representative with 3+ years of experience supporting companies directly. Skilled in handling inbound calls, managing administrative tasks, and providing accurate information with clarity and professionalism. Strong in communication, reporting, and problem-solving, with a proven ability to work independently in fast-paced remote environments. Reliable, processdriven, and equipped with the technical setup to ensure uninterrupted support and service. SKILLS & TOOLS       CRM & Support: Zendesk, Freshdesk, Hubspot Productivity: Google Workspace, Microsoft Office Communication: Slack, Zoom, Google Meet, Microsoft Teams Project Management: Trello, Asana, ClickUp Phone Dialers: Chase Dialer, Zoom Dialer, CallTools, CloudTalk Soft Skills: Active Listening, Persuasive Skills, Empathy, Problem Solving, Excellent Communication KEY ACHIEVEMENT     Contributed to a campaign that boosted qualified lead generation by 25% in 3 months. Pre-qualified over 500+ leads, supporting the sales team in closing high-value opportunities. Maintained high productivity by consistently handling 120+ calls daily. Achieved 100% CRM accuracy, improving team efficiency and data reliability. PROFESSIONAL EXPERIENCE TOPGUYS CONSTRUCTION, OHIO, USA Appointment Setter Aug 2024 – Apr 2025  Conducted 200–250 cold calls daily using tailored sales scripts, achieving a 15% conversion rate in booked appointments  Pre-qualified 200+ leads per day, ensuring CRM records were 100% up to date and actionable  Scheduled 150+ client-engineer appointments in 3 months, directly contributing to a 20% increase in sales conversions  Responded to client concerns and rejections with empathy and tact, upholding the company’s reputation and sales potential. THE VA GROUP, LAS VEGAS, USA Customer Care Representative Feb 2024 - July 2024  Managed 500+ customer inquiries and resolved issues through efficient phone and email support  Processed documents and moved clients to advisors, enhancing customer retention and satisfaction  Developed and implemented customer service protocols, reduced response times by 30% and improved overall efficiency REMOTE REPS Customer Care Representative Jan 2023– Dec 2023  Managed 100+ outbound customer interactions daily, providing product information, answering inquiries, and resolving initial concerns to ensure a positive client experience  Qualified and documented 30–40 leads per day with 98% CRM data accuracy, ensuring organized follow-ups and efficient handovers.   Handled objections with empathy and professionalism, maintaining a 90% call retention rate and supporting customer satisfaction goals. Scheduled follow-up calls and appointments, directly contributing to a 20% increase in customer conversions and ongoing service engagement. EDUCATION FEDERAL UNIVERSITY OF TECHNOLOGY Bachelor of Technology in Information Management Technology CERTIFICATION SALESFORCE TRAILHEAD Customer Relationship Management LINKEDIN LEARNING Customer Success Management Fundamentals GOOGLE Fundamentals of Data Analytics HUBSPOT ACADEMY Customer Success Essential