Benedict Melendez

Global Operation Customer Service Analyst

Global Payments Process Centre Inc.

March 2018 – October 2020

Responsibilities:

• Effective and accurate basic set-up and maintenance of accounts in the required system.
• Analyze and resolve merchant inquiries like simple payment inquires for transactions that may already be available or found in the system by means of systematic gathering of relevant information and utilizing all systems.
• Investigate, validate and reserve billing and fnding requests recieve from internal\external customers

Business Process Associates

AMDATEX SERVICES CORP.

February 2015 – May 2017

Responsibilities:

• Key-in accurately pertinent information of an order into the client-supplied application in accordance with the given project specifications.
• Checks accuracy of encoded data before proceeding to the next field or order
• Adheres to the channel’s standard operating procedures and work instructions.
• Reports all issues encountered with the client-supplied applications to immediate superior