Bendette Ode

BENEDETTE ODE-- Lagos Nigeria Benedette Profile Enthusiastic employee with extensive expertise in digital marketing, data security, and project management. Demonstrates proficiency in Microsoft tools such as Office, PowerPoint, Excel, Teams, and Outlook. Skilled in stakeholder engagement and management, with a strong focus on customer service delivery and tactful communication. Adept at problem-solving and working under minimal supervision while maintaining adaptability to change. Committed to leveraging SEO knowledge and social media advertising skills to drive business growth and enhance customer training experiences. Professional Experience 09/2024 – present Customer Success Consultant Wragby Business Solutions and Technologies Drive the adoption and utilisation of Microsoft Services. Facilitate Copilot AI implementation to optimise productivity. Enhance data security by implementing Microsoft Purview strategies. Manage complaints effectively, restoring client confidence in the brand. Collaborate with sales team to ensure seamless customer experience Conduct training sessions to enhance product understand Fostered long-term relationships with key accounts. • • • • • • • 12/2020 – 01/2024 Project Officer Pension Transitional Arrangement Directorate (PTAD) Helped to reduce ghost pensioners from the payroll by 40%. Verified over 2,000 pensioners which helped in the prompt payment of their pension benefits. Conducted quality assurance checks on pensioners' documents to ensure compliance with required standards. Calculated and determined due pension and gratuity. Attended to complaints of pensioners and resolved them. Collated and disseminated data relevant to project completion for management review. Created detailed reports for tracking project status.. Conducted regular audits to uphold strong standards and project compliance. • • • • • • • • 11/2019 – 11/2020 ICT Support Officer Nigerian Electricity Regulatory Commision (NERC) Inspected and identified equipment faults for solutions Consulted with other technicians on major hardware and software issues to find solutions. Maintained computer systems to ensure smooth operations. Assessed malfunctions of computer applications, determining appropriate actions to maintain computer and network operations Supported secure databases with confidential information to prevent privacy breaches. Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities. Supported the development of employee performance assessment tool for the HR department for improved reward system. • • • • • • • Education 12/2014 – 10/2019 Nigeria BSc. Computer Science Benue State University 08/2008 – 07/2014 Nigeria Senior School Leaving Certificate Vaatia College 08/2002 – 07/2008 Nigeria First School Leaving Certificate Tiny Tots Primary School Skills Proficiency in M356 tools Proficiency in Microsoft 356 tools such as Excel, Word, PowerPoint, Teams, Outlook. • Artificial Intelligence M365 Copilot to enhance productivity. • Customer Needs Analysis and Market Research Excellent Interrelationship Skills. Ability to work under minimum supervision. Data Security M365 Purview for Data Security and Compliance. • Digital Marketing SEO Knowledge and Social Media advertizing. • Project Management and Team Leadership Good Customer service delivery Adaptability to change. Strong written and verbal communication skills Certificates Digital Marketing Fundamentals Course References Available on Request Microsoft Level Up M365 & Copilot for Sales Training